Job Description
Identified position – This position is an ‘Identified’ position which signifies that the role has a strong involvement in issues relating to Aboriginal and Torres Strait Islander people. The successful applicant must have an understanding of the issues affecting Aboriginal and/or Torres Strait Islander people and an ability to communicate sensitively and effectively with Aboriginal and/or Torres Strait Islander People.
Who we are
Australia’s natural and cultural heritage is unique. Our land and seascapes are distinctive, home to plants and animals found nowhere else in the world, and to some of the oldest living cultures on earth. These environments and cultures are an essential part of our national identity, and visitors travel from across the country and the world to experience them. The Director of National Parks (the Director) is responsible for six national parks, the Australian National Botanic Gardens, 58 Australian Marine Parks and the Heard Island and McDonald Islands Marine Reserve established under the Environment Protection and Biodiversity Conservation Act 1+++. Parks Australia is the federal park agency that supports the Director, and they are a division of the Department of Climate Change, Energy, the Environment and Water (the Department). We work to showcase these natural and cultural wonders to the world, demonstrating to all why these places are so special, and inspiring communities to become more invested in their care and future.
Beyond the spinifex sand plains of arid central Australia lies Uluru-Kata Tjuta National Park, one of three national parks leased by their Aboriginal owners to the Director of National Parks, and jointly managed by Traditional Owners and Parks Australia. Parks Australia assists with ongoing management of the park’s natural and cultural heritage.
Anangu welcome you to Uluru-Kata Tjuta National Park, a living cultural landscape where earth and memories exist as one. More than just a photo opportunity, our iconic rock formations hide ancient wisdom and diverse plant and animal life. An opportunity to work here and discover an awe-inspiring environment where Tjukurpa whispers the creation stories.
The Job
Under routine supervision and at the direction of the Team Leader Visitor Services:
Participate in the day to day operations of the Parks Entry Station and Cultural Centre.
Assist with recording and financial accountability of Entry Station and Cultural Centre revenue, including receiving public monies.
Process sale of park use tickets and passes, retail sales and tour operator and media permit payments.
Respond to requests for information from park visitors and clients about the park, and provide information and advice about the parks cultural and natural values.
Assist with the cleaning and maintenance of Cultural Centre and Entry Station.
Assist in collection of data on visitor surveys and other survey projects.
Assist in emergency response as required (e.g. search and rescue and wildfire response). This includes radio operations and response.
Assist development and delivery of high quality interpretive and educational presentations to visitors, school groups and resort staff.
Share the Traditional Owner’s vision for the future of the park and participate in the exchange of knowledge, experience and skills between Indigenous and non-Indigenous staff, the community and public and work with Indigenous staff and stakeholders that speak Pitjantjatjara and/or Yankunytjatjara as a first language.
Effectively contribute as a member of a team to the joint management of a World Heritage listed National Park and participate in other duties as directed by the Visitor and Tourism Services Manager.
All duties will be performed in accordance with Lease Agreement, Plan of Management and the Environment Protection and Biodiversity Act 1+++ (EPBC Act).
What we are looking for
Knowledge and experience
An awareness of issues affecting Indigenous people in remote locations and the ability to contribute sensitively and effectively to the joint management of the park as well as developing and supporting relationships based on mutual trust, respect and consideration of values and culture.
Knowledge of the park, its facilities and a willingness to assist in the development and delivery of interpretative/education presentations to park visitors.
Skills and capabilities
Excellent customer service and good interpersonal/oral communication skills including the ability to handle customer complaints with maturity.
Ability to adapt to change in the workplace and be an effective member of a team.
Demonstrated numeric skills and ability to account for public money and demonstrated experience and knowledge of basic computer skills using Word, Excel, Outlook and other related programs.
The successful applicant must:
Hold a current Apply First Aid Certificate or have the ability to obtain this qualification.
Hold and maintain a current manual driver’s licence and ability to drive a 4WD vehicle.
Hold and maintain a valid Australian motor vehicle drivers licence.
Meet physical fitness minimum standards to undertake work within the role including firefighting as needed.
Note that relocation assistance is subject to negotiation.
Note that the ability to perform shift work is a requirement when applying for this position(s).
Note that you may be required to perform occasional out-of-hours and weekend work.
Note that you will be required to complete specific training (including refresher training) related to the role including remote area training, defensive driving, first aid and CPR courses.
Wear an official uniform supplied by the department, including during field operations (as applicable), in accordance with the department’s uniform policy.
Eligibility and other requirements
Citizenship - To be eligible for employment with the Department of Climate Change, Energy, the Environment and Water you must be an Australian citizen.
Pre-employment Check - Your suitability for employment will be assessed through a pre-employment screening process. This process includes a requirement to undergo and satisfy a National Police Check, referee checks, character clearance and where required a pre-employment medical assessment, specified mandatory qualification(s) validation and a probation period of 6 months.
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Who we are
Australia’s natural and cultural heritage is unique. Our land and seascapes are distinctive, home to plants and animals found nowhere else in the world, and to some of the oldest living cultures on earth. These environments and cultures are an essential part of our national identity, and visitors travel from across the country and the world to experience them. The Director of National Parks (the Director) is responsible for six national parks, the Australian National Botanic Gardens, 58 Australian Marine Parks and the Heard Island and McDonald Islands Marine Reserve established under the Environment Protection and Biodiversity Conservation Act 1+++. Parks Australia is the federal park agency that supports the Director, and they are a division of the Department of Climate Change, Energy, the Environment and Water (the Department). We work to showcase these natural and cultural wonders to the world, demonstrating to all why these places are so special, and inspiring communities to become more invested in their care and future.
Beyond the spinifex sand plains of arid central Australia lies Uluru-Kata Tjuta National Park, one of three national parks leased by their Aboriginal owners to the Director of National Parks, and jointly managed by Traditional Owners and Parks Australia. Parks Australia assists with ongoing management of the park’s natural and cultural heritage.
Anangu welcome you to Uluru-Kata Tjuta National Park, a living cultural landscape where earth and memories exist as one. More than just a photo opportunity, our iconic rock formations hide ancient wisdom and diverse plant and animal life. An opportunity to work here and discover an awe-inspiring environment where Tjukurpa whispers the creation stories.
The Job
Under routine supervision and at the direction of the Team Leader Visitor Services:
Participate in the day to day operations of the Parks Entry Station and Cultural Centre.
Assist with recording and financial accountability of Entry Station and Cultural Centre revenue, including receiving public monies.
Process sale of park use tickets and passes, retail sales and tour operator and media permit payments.
Respond to requests for information from park visitors and clients about the park, and provide information and advice about the parks cultural and natural values.
Assist with the cleaning and maintenance of Cultural Centre and Entry Station.
Assist in collection of data on visitor surveys and other survey projects.
Assist in emergency response as required (e.g. search and rescue and wildfire response). This includes radio operations and response.
Assist development and delivery of high quality interpretive and educational presentations to visitors, school groups and resort staff.
Share the Traditional Owner’s vision for the future of the park and participate in the exchange of knowledge, experience and skills between Indigenous and non-Indigenous staff, the community and public and work with Indigenous staff and stakeholders that speak Pitjantjatjara and/or Yankunytjatjara as a first language.
Effectively contribute as a member of a team to the joint management of a World Heritage listed National Park and participate in other duties as directed by the Visitor and Tourism Services Manager.
All duties will be performed in accordance with Lease Agreement, Plan of Management and the Environment Protection and Biodiversity Act 1+++ (EPBC Act).
What we are looking for
Knowledge and experience
An awareness of issues affecting Indigenous people in remote locations and the ability to contribute sensitively and effectively to the joint management of the park as well as developing and supporting relationships based on mutual trust, respect and consideration of values and culture.
Knowledge of the park, its facilities and a willingness to assist in the development and delivery of interpretative/education presentations to park visitors.
Skills and capabilities
Excellent customer service and good interpersonal/oral communication skills including the ability to handle customer complaints with maturity.
Ability to adapt to change in the workplace and be an effective member of a team.
Demonstrated numeric skills and ability to account for public money and demonstrated experience and knowledge of basic computer skills using Word, Excel, Outlook and other related programs.
The successful applicant must:
Hold a current Apply First Aid Certificate or have the ability to obtain this qualification.
Hold and maintain a current manual driver’s licence and ability to drive a 4WD vehicle.
Hold and maintain a valid Australian motor vehicle drivers licence.
Meet physical fitness minimum standards to undertake work within the role including firefighting as needed.
Note that relocation assistance is subject to negotiation.
Note that the ability to perform shift work is a requirement when applying for this position(s).
Note that you may be required to perform occasional out-of-hours and weekend work.
Note that you will be required to complete specific training (including refresher training) related to the role including remote area training, defensive driving, first aid and CPR courses.
Wear an official uniform supplied by the department, including during field operations (as applicable), in accordance with the department’s uniform policy.
Eligibility and other requirements
Citizenship - To be eligible for employment with the Department of Climate Change, Energy, the Environment and Water you must be an Australian citizen.
Pre-employment Check - Your suitability for employment will be assessed through a pre-employment screening process. This process includes a requirement to undergo and satisfy a National Police Check, referee checks, character clearance and where required a pre-employment medical assessment, specified mandatory qualification(s) validation and a probation period of 6 months.
Report this job advert
Be careful
Don’t provide your bank or credit card details when applying for jobs.
Learn how to protect yourself
Need to upskill?
Choose from thousands of courses delivered by leaders in education.
💡 Quick Summary
Seeking a career-building opportunity? The Visitor Services Officer position is now open for candidates interested in the Government Job Alert sector. This role in Alice Springs offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.
