Job Description
Job description
VP Talent, Culture and Human Resources , multi-unit role for Deluxe USA hotel group base in Puerto Rico
Position Overview:
We are seeking a dynamic, strategic, and culturally astute Vice President of Talent and Culture to lead and elevate the people and service strategy across our client’s luxury hotel portfolio in Puerto Rico and future expansion properties. This executive role is critical in fostering a world-class employee experience that mirrors the elevated service culture expected by discerning guests of luxury hospitality brands.
The ideal candidate will be a bilingual (Spanish/English) HR leader with a proven track record in luxury hotel environments, strong service culture expertise, and a passion for developing high-performance teams. This role is both strategic and operational, partnering closely with senior leadership to cultivate an inspiring culture, drive employee engagement, and ensure talent strategies align with the group’s vision and values.
Qualifications & Experience:
• Minimum 10 years of progressive HR leadership experience, with at least 5 years in a senior HR or Talent role within luxury hotel or resort groups.
• Bilingual in Spanish and English (spoken and written) – required.
• Proven experience in managing multi-property operations and pre-opening HR strategy for new hotel developments.
• Deep understanding of luxury service culture, employee engagement, and brand-driven HR practices.
• Exceptional interpersonal and leadership skills with the ability to inspire and influence at all levels.
• Bachelor’s degree in Human Resources, Hospitality Management, Organizational Development, or a related field. Master’s degree preferred.
• Strong knowledge of Puerto Rican labor laws and hospitality industry standards.
Key Responsibilities:
Strategic Leadership & Organizational Development
• Develop and execute a holistic talent and culture strategy across all properties aligned with the group’s luxury service standards and brand values.
• Serve as a key advisor to executive leadership on organizational development, succession planning, workforce planning, and culture shaping.
• Lead cultural integration for new hotel openings and acquisitions.
Talent Management & Employee Development
• Oversee the full lifecycle of talent management including talent acquisition strategies, onboarding, learning & development, and performance management.
• Design and implement training programs that reinforce a guest-centric, service-driven mindset at all levels of the organization.
• Drive leadership development and mentorship initiatives to build internal talent pipelines and succession readiness.
Culture & Employee Experience
• Champion a diverse, inclusive, and values-driven workplace that fosters engagement, motivation, and high retention.
• Reinforce and evolve the company’s service culture through clear communication, recognition programs, and consistent leadership behaviors.
• Lead initiatives that enhance internal communications, employee well-being, and team cohesion across culturally diverse teams.
Compliance, Metrics & Operational Excellence
• Ensure full compliance with local labor laws and industry regulations in Puerto Rico and upcoming jurisdictions.
• Utilize HR metrics, feedback tools, and data-driven insights to inform decision-making and optimize people performance.
• Partner with property HR leaders to ensure consistent and high-quality HR service delivery across all locations.
This is a rare opportunity to join a visionary leadership team and shape the culture of a growing luxury hospitality group in one of the Caribbean’s most vibrant destinations. You’ll play a pivotal role in developing exceptional talent and crafting unforgettable guest experiences through people-first leadership.
Compensation: Pays a low 6 figure salary plus company benefits.
Please send your current resume to Mr. Steve Renard, President at [email protected]
Best regards,
Stephen J. Renard
President
Renard International Hospitality Search Consultants
Recipient of the 31st Annual Pinnacle Awards: "Hotelier Magazine, 2019 Supplier of the Year" https://www.hoteliermagazine.com/2019-pinnacle-awards-renard/
"We use our reputation to help build yours. Celebrating over five decades of Excellence - since 1970"
121 Richmond Street West, Suite 601
Toronto, ON. Canada, M5H 2K1
Tel: (1) 416 XXXXXX ext. 228 Fax: (1) 416 XXXXXX
Email: [email protected]
Websites: www.renardinternational.com www.renardnewsletter.com www.renardglobalmanagement.com
In our fast-paced hospitality world, where change is continual, John Lennon’s words ring especially true when it comes to career decisions : 'Life is what happens to you while you’re busy making other plans”
At Renard International, we approach every assignment with precision and genuine warmth, qualities that are at the heart of all our interactions
VP Talent, Culture and Human Resources , multi-unit role for Deluxe USA hotel group base in Puerto Rico
Position Overview:
We are seeking a dynamic, strategic, and culturally astute Vice President of Talent and Culture to lead and elevate the people and service strategy across our client’s luxury hotel portfolio in Puerto Rico and future expansion properties. This executive role is critical in fostering a world-class employee experience that mirrors the elevated service culture expected by discerning guests of luxury hospitality brands.
The ideal candidate will be a bilingual (Spanish/English) HR leader with a proven track record in luxury hotel environments, strong service culture expertise, and a passion for developing high-performance teams. This role is both strategic and operational, partnering closely with senior leadership to cultivate an inspiring culture, drive employee engagement, and ensure talent strategies align with the group’s vision and values.
Qualifications & Experience:
• Minimum 10 years of progressive HR leadership experience, with at least 5 years in a senior HR or Talent role within luxury hotel or resort groups.
• Bilingual in Spanish and English (spoken and written) – required.
• Proven experience in managing multi-property operations and pre-opening HR strategy for new hotel developments.
• Deep understanding of luxury service culture, employee engagement, and brand-driven HR practices.
• Exceptional interpersonal and leadership skills with the ability to inspire and influence at all levels.
• Bachelor’s degree in Human Resources, Hospitality Management, Organizational Development, or a related field. Master’s degree preferred.
• Strong knowledge of Puerto Rican labor laws and hospitality industry standards.
Key Responsibilities:
Strategic Leadership & Organizational Development
• Develop and execute a holistic talent and culture strategy across all properties aligned with the group’s luxury service standards and brand values.
• Serve as a key advisor to executive leadership on organizational development, succession planning, workforce planning, and culture shaping.
• Lead cultural integration for new hotel openings and acquisitions.
Talent Management & Employee Development
• Oversee the full lifecycle of talent management including talent acquisition strategies, onboarding, learning & development, and performance management.
• Design and implement training programs that reinforce a guest-centric, service-driven mindset at all levels of the organization.
• Drive leadership development and mentorship initiatives to build internal talent pipelines and succession readiness.
Culture & Employee Experience
• Champion a diverse, inclusive, and values-driven workplace that fosters engagement, motivation, and high retention.
• Reinforce and evolve the company’s service culture through clear communication, recognition programs, and consistent leadership behaviors.
• Lead initiatives that enhance internal communications, employee well-being, and team cohesion across culturally diverse teams.
Compliance, Metrics & Operational Excellence
• Ensure full compliance with local labor laws and industry regulations in Puerto Rico and upcoming jurisdictions.
• Utilize HR metrics, feedback tools, and data-driven insights to inform decision-making and optimize people performance.
• Partner with property HR leaders to ensure consistent and high-quality HR service delivery across all locations.
This is a rare opportunity to join a visionary leadership team and shape the culture of a growing luxury hospitality group in one of the Caribbean’s most vibrant destinations. You’ll play a pivotal role in developing exceptional talent and crafting unforgettable guest experiences through people-first leadership.
Compensation: Pays a low 6 figure salary plus company benefits.
Please send your current resume to Mr. Steve Renard, President at [email protected]
Best regards,
Stephen J. Renard
President
Renard International Hospitality Search Consultants
Recipient of the 31st Annual Pinnacle Awards: "Hotelier Magazine, 2019 Supplier of the Year" https://www.hoteliermagazine.com/2019-pinnacle-awards-renard/
"We use our reputation to help build yours. Celebrating over five decades of Excellence - since 1970"
121 Richmond Street West, Suite 601
Toronto, ON. Canada, M5H 2K1
Tel: (1) 416 XXXXXX ext. 228 Fax: (1) 416 XXXXXX
Email: [email protected]
Websites: www.renardinternational.com www.renardnewsletter.com www.renardglobalmanagement.com
In our fast-paced hospitality world, where change is continual, John Lennon’s words ring especially true when it comes to career decisions : 'Life is what happens to you while you’re busy making other plans”
At Renard International, we approach every assignment with precision and genuine warmth, qualities that are at the heart of all our interactions
💡 Quick Summary
Seeking a career-building opportunity? The VP Talent, Culture and Human Resources , position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Los Angeles offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
