Workers Compensation Service Advocate Assistant

Full job description
Salary of $+3,173 per annum with annual Enterprise Agreement pay rises and 13.5% superannuation
Applications close: 5:00 PM ACST, 30th Jun 2025
Adelaide
Full Time
Applications can be submitted to: https://www.ethicaljobs.com.au/members/saunions/workers-compensation-service-advocate-assistant
Job description

SA Unions is South Australia’s united trades and labor council, the peak voice for the South Australian union movement. We strive to be influential in improving the lives of South Australian workers by supporting South Australia’s union movement, and advocating to government to influence policy in the interests of working people.

ABOUT THE ROLE

The SA Unions Workers’ Compensation Service provides free dispute resolution and advocacy services to workers who need help with their workers compensation claims. The Advocate Assistant is a member of the Workers’ Compensation Service team. The Advocate Assistant will work closely together with the Coordinator, Advocate, and other team members to collaboratively determine workload and organisation of tasks to ensure the highest possible standard of service to the clients of the service. They will be supported by another Advocate Assistant and two Information Officers.

The Advocate Assistant will:

Provide high level administrative assistance to the Advocate and Coordinator, which may include:

Creating and lodging applications and notices with South Australian Employment TribunalPreparing, sending and following up of medical report requests
Making and managing external appointments
Maintaining a diary of all SAET attendances for the Advocate.
Maintaining records of calls and queries on a database.
Arranging client appointments, including the preparation and management of client files and records.
Arranging medical appointments for clients, including following up with services providers after appointments to ensure evidence is obtained before SAET attendances.
Preparing trial briefs and arranging their delivery to counsel.
Provide general advice and undertake new client intake as required.

Ensure eligibility criteria is met, refer workers to the Coordinator / Advocate for representation, and identify possible issues with legal merit as required.

Ensure that clients are provided with all evidence obtained from other parties to their disputes in a timely manner.

Attend to invoicing, debt collection, archiving and other office duties as required.

Create of statistical reports as required.

Create and maintain WCS Procedures documents.

SKILLS AND EXPERIENCE

The Advocate Assistant is a reliable member of a small team dedicated to ensuring injured workers are treated with dignity, supported financially, and assisted to return to the workforce as quickly and safely as possible after an injury. They are professional, responsible, and understand that different clients have different needs. They acknowledge that the work that they do has real life outcomes and benefits for vulnerable people.

The Advocate Assistant has:

Experience in administrative assistance.
Excellent verbal and written communication skills and the ability to produce high quality plans and reports.
A working knowledge of the Return to Work Act 2014 (SA) and relevant workplace legislation.
Prior experience working for a trade union, a private legal practice or in an in-house role with exposure to industrial relations or employment law.
The ability to manage complex and competing priorities.
Exceptional interpersonal skills.
Demonstrated commitment to union values and integrity.
Familiarity with union coverage and priorities in South Australia.
DETAILS

Employment conditions will be subject to the SA Unions Enterprise Agreement 2023 and SA Unions policies.

This position is classified as UTLC Grade 4.

Salary of $+3,173 per annum with annual Enterprise Agreement pay rises and 13.5% superannuation.


Workers Compensation Service Advocate Assistant
SA Unions

SA Unions

Job posted on: June 13, 2025

Applications close: Monday 30th June (5pm ACST)

Salary: Salary of $+3,173 per annum with annual Enterprise Agreement pay rises and 13.5% superannuation.

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