We have opening with Leading BFSI Company

Role - Zoho CRM / CRM | BFSI Industry

Location - Mumbai - Goregaon

Roles & Responsibilities :

(A1) This person will act as a central point for CRM related change management from all departments.

- Understand change requests, map underlying business process flows, prepare BRD, convert to detailed FSD (Functional Specs Document).

- Understand backend data requirements to enable the change request.

- Get it implemented by vendor, carry out UAT, role out to sales with adequate training & support.

(A2) Change requests may be of these types

- User experience enhancements in current process flows

- Automate or migrate current manual process.

- Migrate processes being handled by dated technology to the new CRM platform.

PREFERRED EXPERIENCE

A years experience in managing CRM.

- Managing CRM in an AMC/Insurance/Bank space. Preferably AMC

- Managing Zoho CRM Plus

- Business Analyst experience

KNOWLEDGE & SKILLSET

- Understand MF Business

- Understand Zoho or any other Sales CRM application

- SQL & MS Excel

- Written English for documentation

- Project Management

If interested kindly share your resume at

If interested kindly share your resume at [email protected] along with these details
• Current ctc
• Expected ctc
• Notice period