Account Manager Customer Success |Remote|

HSO


[Hiring] Microsoft Financial Services Client Account Executive @HSO
HSO • via Remotive
4 days ago
Full–time
Apply on Remotive
Job description
As a Financial Services Client Account Executive you can expect to…
• Build and maintain strong relationships with existing HSO clients while actively seeking opportunities to upsell and cross-sell additional services
• Use your skills as a storyteller to effectively position HSO in identifying new opportunities for upselling additional services and solutions to existing Financial Services clients in the Microsoft ecosystem
• Develop and manage all phases of the existing client sales cycle including managing contract renewals and negotiation terms to maximize client retention
• Advocate for clients or serve as an Executive Sponsor, working closely with CFOs or inside sales rep, representing their needs and feedback to inform product and service improvements
• Provide clients with insights on new Microsoft technologies and updates that can benefit their business or solve unique Financial Services industry client problems that position the value of HSO
• Develop strategic accounts and execute sales strategies that prioritize client retention, customer satisfaction, and the expansion of existing accounts
• Believe in truth, utilizing a consultative sales approach to solve client problems and position the value of HSO
• Not use hope as a strategy; working proactively and independently as a hunter within existing clients, developing relationships, driving new business by demonstrating how HSO can continue to meet our clients' business needs
• Collaborate with sales and technical teams to use a 'growth mindset' in proposing enhancements or expansions to clients' current technology tools and environments
• Utilize your previous Microsoft and Financial Services experience to manage and grow existing client accounts
• You’re great at…
• Commanding a room and serving as the main point of contact for assigned clients, fostering strong and lasting relationships
• Identifying Financial Services industry trends, competitor activities, and market changes, committing to learning in an ever-evolving industry
• Building and maintaining strong relationships with existing Financial Services clients to understand their business challenges, goals, and objectives, and align HSO offerings to meet their needs
• Identifying new business opportunities within existing clients, proactively generate leads through various methods, including internal networking, referrals, or client loyalty
• Monitoring and proactively addressing any issues or concerns, working closely with internal teams to resolve challenges promptly, ensuring satisfaction with the products or services
• Manage contract renewals and negotiate terms to maximize client retention
• Regularly communicate with clients to provide updates, share insights, and leverage your sales knowledge of existing Microsoft solutions aligned to Financial Services industry to effectively position HSO
• Preparing and delivering regular reports on account status, including key performance indicators and milestones
• Staying updated on the latest trends, advancements, and competitive landscape within both the Microsoft ecosystem and Financial Services industry

Requirements
• Degree in Business, Computer Science, Finance, or a related discipline or equivalent education
• 4+ years of experience in cross-selling and upselling Microsoft Business Applications and/or Cloud or related services
• Established experience and networks in banking, credit unions, capital markets, and/or insurance
• Established prior sales experience selling Enterprise Solutions in the Microsoft ecosystem
• Proven experience in closing business for business applications/technology sales as a Client Account Executive
• Humble leader with excellent communication, negotiation, and interpersonal skills
• Direct Financial Services experience, with the ability to understand and articulate clients' unique business challenges and propose relevant solutions
• Detail-oriented with strong organizational and time-management skills
• Ability to thrive in a dynamic and entrepreneurial environment and to work with a team
• Ability to travel 30% or more

Benefits

We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.

HSO is an Equal Opportunity Employer.

#LI-BD2

#LI-REMOTE

About the company

HSO is your Business Transformation Partner with deep industry
expertise and global reach.

As an industry first Gold Certified Microsoft Partner, HSO has the industry knowledge, experience and solutions you need to grow and lead in your market. HSO offers global delivery capabilities and worldwide 24/7 support from our dedicated Microsoft practices in more than 36 offices across the Americas, Europe, and Asia.

What sets HSO apart? – HSO Innovation and Academy

HSO Innovation helps to fill business process and technology gaps in Microsoft Dynamics 365 and offers new business applications, improved processes and industry driven best practices to assist our clients in becoming digital leaders in their industry.

HSO Academy is an integral part of the HSO culture for the further development, continuous improvement and certification of HSO employees. We invest in our people with ongoing training programs, delivering the most impact to your business.

Founded in 1+87 and recognized as a trusted advisor, HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care.
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SalesDuo, Inc.


Account Manager Customer Success (Remote)
SalesDuo, Inc. • via Pangian
+ days ago
Full–time
Apply directly on Pangian
Apply directly on Jobaaj
Job description
100% remote job

Account Manager Customer Success | SalesDuo, Inc. | India

About SalesDuo:

At SalesDuo, Inc. we work with Amazon Vendors and Sellers and help them grow their Amazon business and manage their day-day Operations, Catalog and Marketing activities. We are a 5 years old start-up based and have grown 300% in the past 2 years. For more details on what we do, you can look up our website https://www.salesduo.com

At SalesDuo, you will work in a high growth early-stage environment with opportunities for immense career growth. We are a passionate and hard-working team looking to change the way brands handle their retail and eCommerce business globally. We want smart and ambitious people to join us.

Roles and Responsibilities:
• Client Relationship Management: Build and maintain strong, long-lasting client relationships through regular communication and exceptional service.
• Sales Management: Identify new business opportunities, upsell and cross-sell products/services, and achieve sales targets.
• Customer Success: Ensure clients achieve their desired outcomes through our solutions, leading to high satisfaction and retention rates.
• Account Strategy: Develop strategic account plans to drive client success and business growth.
• Performance Tracking: Monitor and analyze key performance indicators (KPIs) to measure success and identify areas for improvement.
• Problem Resolution: Address client issues promptly and effectively, ensuring a high level of client satisfaction.
• Market Insights: Stay updated with the latest trends and developments in the eCommerce industry to provide informed recommendations to clients.
• Collaboration: Work closely with internal teams including marketing, product development, and customer support to ensure a seamless client experience.

Qualifications:
• Experience: Minimum of 5+ years in an account management, sales, or customer success role within the eCommerce industry.
• Education: Bachelor’s degree in business, Marketing, or a related field. Advanced degree is a plus.
• Industry Knowledge: Strong understanding of the eCommerce landscape, including market trends, competitive dynamics, and key players.
• Category Experience: Prior experience in a category management role within an eCommerce company is highly preferred.
• Sales Skills: Proven track record of achieving sales targets and driving revenue growth.
• Customer Focus: Demonstrated ability to manage client relationships and deliver exceptional customer service.
• Communication: Excellent verbal and written communication skills.
• Analytical Skills: Strong analytical and problem-solving abilities.
• Flexibility: Willingness to work the night shift to support international clients.
• Tech Savvy: Proficiency with CRM software, eCommerce platforms, and other relevant tools.

Shift Timings:
• North America Shift Timings: 5.30 PM – 2.00 AM IST
• Work mode: Remote

How’s it like working at SalesDuo?

Not an hour passes without a loud laugh from some corner of the small office space we occupy. We don’t take ourselves too seriously, but let our work and care for our colleagues rule our hearts and heads. We’re always looking for ways to improve and beat our personal bests, all in the endeavour to create the most memorable experiences for our customers, colleagues and partners.

We are big believers of results-oriented work and would agree with ‘culture eating strategy for breakfast’. We love diversity and we can’t wait for the next team member to bring in their unique ideas, background and culture to SalesDuo.

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Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home

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