Job Description
Why join us?:
Proclaim is looking for a dedicated Claims Account Manager in our Insurance Liability department. This role will be based in Melbourne CBD on a full-time basis.
Please note, you must be legally qualified to apply i.e hold a Bachelor of Law degree
As a dedicated Account Manager, you will look after our Insurer clients which includes:
ownership and management of a portfolio of public liability incidents and claims
liaising with relevant parties
assessing liability and financial exposure and making recommendations for the future strategy of each claim, whilst achieving a superior result for our customers.
Responsibilities:
1) Ownership and maintenance of a portfolio of files
Early and effective liability assessment
Assessment and justification of reserves in line with authority levels
Employ proactive early intervention strategies to reduce claims cost
Develop a strategy for claim resolution
Prioritise tasks to oversee up to 180 - 200 claim files
Assessment of recovery prospects
2) Ownership and maintenance of Trust Accounts where appropriate
Manage client’s trust account including payment of legal invoices and settlements
Reconciliation of Trust Accounts
Keep Trust Accounts in the black
3) Maintain the client relationship to achieve superior results
Communicate effectively with claimants, clients, brokers, investigators, lawyers, insurers and medical practitioners via written and verbal means
Demonstrate effective negotiation and liaison techniques with clients, claimants, lawyers, brokers, insurers and service providers
Provide training, as required, to the insured to facilitate improved risk management
Report to and update relevant stakeholders regarding claims as required
Facilitate regular and structured contact with clients
4) Competent use of systems and processes in claim management
Effective use of Figtree, Organise It, and Outlook
Understand and adhere to Proclaim processes and procedures
Understand insurance policy review, application and policy coverage
5) Supporting the achievement of company goals and vision
Effective file and claim management to support Proclaim in meeting objectives and targets (budget, new business and existing business)
Account retention and development of new business
Utilise marketing and networking opportunities
Support other team members as required
What will help you succeed in this role?:
Skills and Experience:
Bachelors Degree in Law
Accuracy, attention to detail and quality
Time management and demonstrated ability to prioritise and multi- task
Effective Negotiation and advocacy ability
Strong verbal and written communication including sound telephone manner
Computer skills – Usage of internal systems
Drafting documents, letter writing and typing ability
Ability to run and interpret reports
Solid analytical and dispute resolution ability
Relationship building
Presentation skills
Technical Skills:
Broad understanding of the Insurance industry
Understanding of the Insurance Contracts Act
Understanding of the Insurance Code of Practice and Privacy Code
Understanding the role of brokers and industry stakeholders
Understanding of Law/Tort/ Contracts and State Jurisdictions
Interpretation of policy/clauses/exclusions
Solid understanding of the client structure, fee structure and invoice process
Ability to assess quantum and reserve effectively
Ability to identify conflicts of interest
Understanding of Lloyds of London key processes
What we offer:
At DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible benefits and robust well-being programs.
Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support.
About us:
DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.
Proclaim is looking for a dedicated Claims Account Manager in our Insurance Liability department. This role will be based in Melbourne CBD on a full-time basis.
Please note, you must be legally qualified to apply i.e hold a Bachelor of Law degree
As a dedicated Account Manager, you will look after our Insurer clients which includes:
ownership and management of a portfolio of public liability incidents and claims
liaising with relevant parties
assessing liability and financial exposure and making recommendations for the future strategy of each claim, whilst achieving a superior result for our customers.
Responsibilities:
1) Ownership and maintenance of a portfolio of files
Early and effective liability assessment
Assessment and justification of reserves in line with authority levels
Employ proactive early intervention strategies to reduce claims cost
Develop a strategy for claim resolution
Prioritise tasks to oversee up to 180 - 200 claim files
Assessment of recovery prospects
2) Ownership and maintenance of Trust Accounts where appropriate
Manage client’s trust account including payment of legal invoices and settlements
Reconciliation of Trust Accounts
Keep Trust Accounts in the black
3) Maintain the client relationship to achieve superior results
Communicate effectively with claimants, clients, brokers, investigators, lawyers, insurers and medical practitioners via written and verbal means
Demonstrate effective negotiation and liaison techniques with clients, claimants, lawyers, brokers, insurers and service providers
Provide training, as required, to the insured to facilitate improved risk management
Report to and update relevant stakeholders regarding claims as required
Facilitate regular and structured contact with clients
4) Competent use of systems and processes in claim management
Effective use of Figtree, Organise It, and Outlook
Understand and adhere to Proclaim processes and procedures
Understand insurance policy review, application and policy coverage
5) Supporting the achievement of company goals and vision
Effective file and claim management to support Proclaim in meeting objectives and targets (budget, new business and existing business)
Account retention and development of new business
Utilise marketing and networking opportunities
Support other team members as required
What will help you succeed in this role?:
Skills and Experience:
Bachelors Degree in Law
Accuracy, attention to detail and quality
Time management and demonstrated ability to prioritise and multi- task
Effective Negotiation and advocacy ability
Strong verbal and written communication including sound telephone manner
Computer skills – Usage of internal systems
Drafting documents, letter writing and typing ability
Ability to run and interpret reports
Solid analytical and dispute resolution ability
Relationship building
Presentation skills
Technical Skills:
Broad understanding of the Insurance industry
Understanding of the Insurance Contracts Act
Understanding of the Insurance Code of Practice and Privacy Code
Understanding the role of brokers and industry stakeholders
Understanding of Law/Tort/ Contracts and State Jurisdictions
Interpretation of policy/clauses/exclusions
Solid understanding of the client structure, fee structure and invoice process
Ability to assess quantum and reserve effectively
Ability to identify conflicts of interest
Understanding of Lloyds of London key processes
What we offer:
At DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible benefits and robust well-being programs.
Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support.
About us:
DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.
💡 Quick Summary
Seeking a career-building opportunity? The Account Manager - Insurance Property position is now open for candidates interested in the Insurance sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Insurance is a plus.
