Job Description
Job Title: Accounting Support Specialist
Department: Customer Servicess
Shift Timing: 6 PM to 3 AM (IST)
Location: Ahmedabad
Reports To: Team Leader
Position Overview:
We are seeking a highly motivated and customer-oriented accounting Representative to join our team at KMK Ventures Pvt Ltd, a leading accounting firm in the United States. In this role, you will serve as the primary point of contact for clients, handling inbound and outbound calls, addressing accounting inquiries pertaining to our software, and ensuring excellent customer satisfaction. The ideal candidate will have a passion for helping others, strong communication skills, and a basic understanding of accounting processes and services.
Key Responsibilities:
• Answer inbound calls and emails from clients regarding account inquiries, software issues, and other general accounting-related questions.
• Assist with basic troubleshooting of client issues pertaining to accountancy and the accounting software and provide appropriate solutions or escalate to specialized departments when necessary.
• Maintain customer records by updating account information, processing requests, and documenting all interactions in the company CRM.
• Work collaboratively with the accounting team to address client concerns or issues that require specialized knowledge.
• Ensure timely resolution of client concerns, maintaining a high level of customer satisfaction.
• Participate in regular training sessions to stay up-to-date with the company’s services, products, and accounting regulations.
• Adhere to company policies and procedures for handling sensitive financial information and confidential client data.
• Meet or exceed performance metrics, including call resolution time, customer satisfaction, and call quality standards.
Mandatory Qualifications:
• Strong English communication skills, both verbal and written, with the ability to explain technical or complex information in a clear, customer-friendly manner.
• US accounting experience of minimum 2 years.
• Post graduate in accounting / CA Inter / MBA
• Experience with Quick books live
Additional Qualifications preferable:
• Work experience in any accounting voice process
• Quick books pro certified.
• Proficient in using call center software, CRM systems, and Microsoft Office Suite.
Work Environment:
• Full-time with night shift.
• Opportunity for growth within the company.
Compensation:
• Competitive hourly wage or salary, based on experience.
• Benefits package including healthcare, paid time off and other variable pay as per performance.
Job Types: Full-time, Permanent
Pay: ₹70,000.00 - ₹110,000.00 per month
Benefits:
• Food provided
• Leave encashment
Schedule:
• Evening shift
• Fixed shift
• Monday to Friday
• US shift
Supplemental Pay:
• Performance bonus
• Shift allowance
Work Location: In person
Expected Start Date: 25/12/2026
Department: Customer Servicess
Shift Timing: 6 PM to 3 AM (IST)
Location: Ahmedabad
Reports To: Team Leader
Position Overview:
We are seeking a highly motivated and customer-oriented accounting Representative to join our team at KMK Ventures Pvt Ltd, a leading accounting firm in the United States. In this role, you will serve as the primary point of contact for clients, handling inbound and outbound calls, addressing accounting inquiries pertaining to our software, and ensuring excellent customer satisfaction. The ideal candidate will have a passion for helping others, strong communication skills, and a basic understanding of accounting processes and services.
Key Responsibilities:
• Answer inbound calls and emails from clients regarding account inquiries, software issues, and other general accounting-related questions.
• Assist with basic troubleshooting of client issues pertaining to accountancy and the accounting software and provide appropriate solutions or escalate to specialized departments when necessary.
• Maintain customer records by updating account information, processing requests, and documenting all interactions in the company CRM.
• Work collaboratively with the accounting team to address client concerns or issues that require specialized knowledge.
• Ensure timely resolution of client concerns, maintaining a high level of customer satisfaction.
• Participate in regular training sessions to stay up-to-date with the company’s services, products, and accounting regulations.
• Adhere to company policies and procedures for handling sensitive financial information and confidential client data.
• Meet or exceed performance metrics, including call resolution time, customer satisfaction, and call quality standards.
Mandatory Qualifications:
• Strong English communication skills, both verbal and written, with the ability to explain technical or complex information in a clear, customer-friendly manner.
• US accounting experience of minimum 2 years.
• Post graduate in accounting / CA Inter / MBA
• Experience with Quick books live
Additional Qualifications preferable:
• Work experience in any accounting voice process
• Quick books pro certified.
• Proficient in using call center software, CRM systems, and Microsoft Office Suite.
Work Environment:
• Full-time with night shift.
• Opportunity for growth within the company.
Compensation:
• Competitive hourly wage or salary, based on experience.
• Benefits package including healthcare, paid time off and other variable pay as per performance.
Job Types: Full-time, Permanent
Pay: ₹70,000.00 - ₹110,000.00 per month
Benefits:
• Food provided
• Leave encashment
Schedule:
• Evening shift
• Fixed shift
• Monday to Friday
• US shift
Supplemental Pay:
• Performance bonus
• Shift allowance
Work Location: In person
Expected Start Date: 25/12/2026
💡 Quick Summary
Seeking a career-building opportunity? The Accounting Support Specialist|US Shift position is now open for candidates interested in the Accountant Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Accountant Jobs is a plus.
