Job Description
Full job description
A&D Support Associate, Dallas, Texas USA
Farrow & Ball is a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper, using print methods dating back 300 years and the finest quality ingredients.
The unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out. Established in Dorset in 1946, we have grown over the last 80 years and now proudly have 60 showrooms worldwide with a global network of stockists.
The key to our success is the people behind the paint: from the team handcrafting each tin to showroom staff to support functions, our shared passion ensures customers have a positive, engaging experience at every stage of their journey with us.
What we expect from you as an A&D Support Associate:
The A&D Support Associate is a junior, individual-contributor role responsible for delivering excellent customer service, operational support and day-to-day assistance for interior designers and architects working with the A&D Sales team. This role ensures our A&D customer segment receives timely, accurate and thoughtful support – while allowing Sales Coordinators and Business Development Managers to focus on pipeline, relationships and growth.
Key Responsibilities:
Provide responsive, professional support to interior designers and architects across email and internal systems
Assist with account setup, access and required documentation
Troubleshoot and resolve non-sales questions related to access, orders and logistics
Ensure all communications are accurate, consistent and aligned with Farrow & Ball brand standards
Serve as first-line support once inquiries are triaged from the Sales team or assigned from Customer Service team
Escalate issues appropriately and follow through to resolution
Share product education, application guidance and best practices as needed
Capture A&D feedback and recurring issues, and surfaces insights to internal teams
Support a consistent, premium experience for the A&D community at every touchpoint
Success in This Role Looks Like:
A&D customers feel supported, informed and confident working with Farrow & Ball
Support inquiries are resolved accurately and in a timely manner
Issues are escalated thoughtfully and followed through to completion
Feedback and recurring themes are clearly documented and shared internally
Sales teams can remain focused on selling and relationship-building
Requirements:
1–3 years of experience in customer service, client support, operations or a related role
Strong written communication skills with a calm, professional tone
Highly organized with strong attention to detail
Comfortable working across systems and tools
Service-oriented mindset with pride in helping others success
Interest in design, interiors or premium consumer brands is a plus
What you can expect from us
A competitive base salary, reviewed annually based on individual performance
Eligible for a performance-based bonus scheme
15 days PTO increasing with tenure, plus floating holidays
401K scheme matched by F&B
Generous staff discount on F&B products
Employee Assistance Program with 24/7 support
Company Sick Pay
Healthcare, Dental & Vision
A&D Support Associate, Dallas, Texas USA
Farrow & Ball is a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper, using print methods dating back 300 years and the finest quality ingredients.
The unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out. Established in Dorset in 1946, we have grown over the last 80 years and now proudly have 60 showrooms worldwide with a global network of stockists.
The key to our success is the people behind the paint: from the team handcrafting each tin to showroom staff to support functions, our shared passion ensures customers have a positive, engaging experience at every stage of their journey with us.
What we expect from you as an A&D Support Associate:
The A&D Support Associate is a junior, individual-contributor role responsible for delivering excellent customer service, operational support and day-to-day assistance for interior designers and architects working with the A&D Sales team. This role ensures our A&D customer segment receives timely, accurate and thoughtful support – while allowing Sales Coordinators and Business Development Managers to focus on pipeline, relationships and growth.
Key Responsibilities:
Provide responsive, professional support to interior designers and architects across email and internal systems
Assist with account setup, access and required documentation
Troubleshoot and resolve non-sales questions related to access, orders and logistics
Ensure all communications are accurate, consistent and aligned with Farrow & Ball brand standards
Serve as first-line support once inquiries are triaged from the Sales team or assigned from Customer Service team
Escalate issues appropriately and follow through to resolution
Share product education, application guidance and best practices as needed
Capture A&D feedback and recurring issues, and surfaces insights to internal teams
Support a consistent, premium experience for the A&D community at every touchpoint
Success in This Role Looks Like:
A&D customers feel supported, informed and confident working with Farrow & Ball
Support inquiries are resolved accurately and in a timely manner
Issues are escalated thoughtfully and followed through to completion
Feedback and recurring themes are clearly documented and shared internally
Sales teams can remain focused on selling and relationship-building
Requirements:
1–3 years of experience in customer service, client support, operations or a related role
Strong written communication skills with a calm, professional tone
Highly organized with strong attention to detail
Comfortable working across systems and tools
Service-oriented mindset with pride in helping others success
Interest in design, interiors or premium consumer brands is a plus
What you can expect from us
A competitive base salary, reviewed annually based on individual performance
Eligible for a performance-based bonus scheme
15 days PTO increasing with tenure, plus floating holidays
401K scheme matched by F&B
Generous staff discount on F&B products
Employee Assistance Program with 24/7 support
Company Sick Pay
Healthcare, Dental & Vision
💡 Quick Summary
Seeking a career-building opportunity? The A&D Support Associate position is now open for candidates interested in the Retail & Wholesale sector. This role in Dallas offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Retail & Wholesale is a plus.
