Administrator - Insurance Operations

We are seeking a talented individual to join our Operations team at Marsh. This role can be based in the Sydney OR Melbourne office. This is a hybrid role that has a requirement of working at least three days a week in the office.

In this role, you will take inbound calls and provide exceptional customer service on behalf of our client in relation to existing and new policy enquiries. Additionally, you will support management, as requird, and accurately process all relevant documentation in a timely manner.

We will count on you to:

Handle customer enquiries via telephone (inbound and outbound) and email.
Manage length of calls
Maintain a basic understanding of the core aspects of relevant Insurance and related legislation
Promote good listening skills
Provide customers with needed information and support
Update reports based on predefined templates on a regular basis to ensure accurate entry
Work closely with Team Leader and Seniors to ensure synergy and all time customer satisfaction
Utilize computer technology to handle high volume of calls
What you need to have:

High School Certificate or equivalent.
Exceptional Customer Service skills
Excellent analytical and negotiation skills, coupled with exceptional written and verbal communication.
Proficiency in Microsoft Office Suite and the ability to learn new systems quickly.
What makes you stand out:

Ability to work under pressure and meet deadlines through effective time management.
Motivated self-starter focused on achieving results, capable of working autonomously as well as being a team player.
Experience in a similar broking/operational role, preferably in an insurance-related field.
Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.

About Marsh:


Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than +0,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, ****** orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.