AGM - Training Delivery

Role

Training Delivery

Job Level/ Designation

M2/AGM

Function / Department

Enterprise/ Mobility, Marketing & Capabilities

Location

Mumbai

Job Purpose
• Ensure seamless planning, execution, and governance of enterprise-wide training programs by leading end-to-end training operations
• Managing LMS/admin systems, stakeholder coordination, and optimizing processes for scalability, quality, and learner experience.

Key Result Areas/Accountabilities
• Training Program Execution
• Coordinate, schedule, and track all learning programs (classroom, virtual, blended, OJT) across business units.
• Ensure timely nominations, invitations, attendance, and post-training actions.

2. Training Operations & Administration
• Own administrative processes including venue/logistics booking, vendor coordination, material preparation, trainer onboarding, and feedback collection.
• Ensure compliance with internal policies, contracts, and cost controls

3. Learning Management System (LMS) Administration
• Maintain accurate records of attendance, completions, assessments, and certification in LMS
• Troubleshoot user issues and ensure system hygiene and data integrity
• Identify need for enhancements, perform UATs, ensure seamless roll-out of new features

4. Reporting & Analytics
• Publish weekly/monthly dashboards for training performance, attendance, feedback scores, and effectiveness
• Track key KPIs: participation %, completion %, average feedback score, NPS, etc.

5. Process & Quality Improvement
• Standardize templates, SOPs, checklists for training rollout.
• Identify and implement improvements in learner communication, scheduling, and reporting.

6. Stakeholder & Vendor Management
• Work closely with business SPOCs, trainers (internal/external), HRBPs, and IT.
• Manage contracts, invoices, and SLAs with external training vendors or partners

Core Competencies, Knowledge, Experience

Core Competencies
• Highly Organized: Manages multiple programs and deadlines with attention to detail.
• Process-Driven: Follows SOPs while seeking continuous process improvement.
• Service Orientation: Proactive in anticipating training needs and resolving admin gaps.
• Tech-Savvy: Comfortable working with LMS platforms, Excel dashboards, and digital tools.
• Collaborative Communicator: Builds strong working relationships with HR, trainers, and business leads.
• Accountable: Takes full ownership of smooth and timely program delivery
• 5–8 years in L&D or HR operations
• 2-4 years in program management or training administration, preferably in large enterprise or telecom environment
• Hands-on experience in managing LMS, coordinating large scale training programs and working with multiple vendors

Must have technical/ professional qualifications
• Bachelor's or Master’s in Human Resources, Business Administration, Mass Communication, L&D or related field (mandatory)
• Master’s degree or PG Diploma in HR, L&D, or Organizational development (preferred)
• Advanced excel & PowerPoint
• Exposure to digital learning platforms and content authoring tools (Articulate, SCORM)
• Strong project and program management skills