Analyst, Accounts Payable Customer Support (Hybrid, PR)

Full job description
Date Posted:

2025-08-04
Country:

United States of America
Location:

W61: Puerto Rico - Aerospace Felicia Industrial Park, Santa Isabel, PR, 00757 USA
Position Role Type:

Hybrid
U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance:

None/Not Required
RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

The following position is to join our RTX Enterprise Services in Santa Isabel, Puerto Rico:

RTX Accounts Payable is seeking a candidate to join the organization who will be responsible for supporting Accounts Payable Tier 2 Customer Service. RTX AP Tier 2 Customer Service is responsible for resolving complex service tickets that have been escalated for action.

What You Will do

Will serve as a lead for the Tier 2 agents
Will work complex tickets from the Customer Service Desk (Internal & external) that have been escalated to Tier 2
Will work support tickets that have been management escalated
Maintain AP Customer Service Sharepoint and knowledge articles
Complete Accounts Payable processes within the various AP systems
Research and resolve invoice discrepancies and payment issues
Communicate with Customer Service and Customer Service Support to ensure processes are aligned with AP guidelines.
Providing updates /changes in AP policies and guidelines to Customer Service
Collaborate with other departments to ensure procurement-to-payment workflow
This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.
Qualifications You Must Have

A Bachelor's degree in Finance, Accounting, Business Administration, or related field.
1+ years of experience using Microsoft Excel including formulas and functions.
1+ years of experience working with Microsoft Power Point.
1+ years of experience working with Microsoft SharePoint.
Qualification We Prefer

Knowledge and experience with SAP, Oracle and/or JDE
Excellent oral & written communication skills
Strong interpersonal skills with vendors and employees
What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Learn More & Apply Now!

Work Location: This is a hybrid role, eligible candidates must reside near Santa Isabel, Puerto Rico.

Relocation eligible: No

Please consider the following role type definition as you apply for this role:

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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