Analyst Communication Services

Full job description
Analyst Communication Services

INDEPENDENT ELECTRICITY SYSTEM OPERATOR (IESO)
Requisition ID:
20468

Location:
Toronto

Status:
Temporary, up to 18 months

Business Unit:
Corporate Relations, Engagement and Strategy


Why join us?

You’ve got great skills. And you want to use them in an organization where you know what you do every day matters. We get that.
We also know that ensuring Ontarians have access to affordable and reliable power doesn’t happen by accident. So we give you the tools, flexibility and support you need to achieve your goals, and development opportunities to help you grow. You’ll thrive in a collaborative, team-based environment that values your unique skills and experiences – and recognizes that when you do better, we become even better too.

Who we are

The Independent Electricity System Operator (IESO) works at the centre of the province’s power system, ensuring Ontarians have access to reliable and cost-effective electricity when and where they need it. We operate the province’s electricity grid 24/7, design, run and oversee the wholesale electricity markets, and plan and prepare to meet Ontario’s electricity needs – now and into the future.

What makes you a good candidate
The energy sector is rapidly evolving, offering exciting new opportunities for those who want to make a difference.
The Analyst, Communication Services, supports the External Communications team and assists in managing both external and internal corporate websites. This role involves handling daily web publishing requests and developing content and enhancements for the sites.

What you’ll do
In this role, you’ll make a meaningful impact by contributing to the IESO team and supporting the electricity needs of the province through:

Assist in preparing assigned communications products and review content for compliance with corporate visual identity, brand narrative, and accessibility that support the Corporate Communications strategy.
Support the Corporate Communications Function in the implementation of core communications work and products such as development of correspondence, responding to inquiries from the public and internal stakeholders, outreach activities and the development of presentation materials.
Collaborate with cross-functional teams to write web content and establish functionality for major corporate initiatives. Coordinate the production of corporate publications – working with business units and vendors.
Provide clarification or other support/coordination/resolution needs to vendors/suppliers on communications programs. Assist in monitoring the performance of vendors/suppliers selected to provide communication services.
Assist in monitoring and reporting on corporate communications programs to measure effectiveness, as assigned, ensuring quality control of external websites by monitoring KPIs and assurance reports utilizing various analytics tools.

Perform other duties as required

In a typical day, you will
Assist in the day-to-day management of the IESO Internet site, updating and expanding content as required.
Efficiently respond to email queries and requests sent to the communications mailbox and provide information to staff as required and participate in the solution of problems.

Role Requirements
Our team consists of experts from diverse backgrounds, each bringing their unique perspectives and skills.
To succeed in this role, you’ll need:
A strong knowledge of communications, journalism, and public relations to participate in the development and provision of corporate communications, information and fulfillment programs and delivery methods.
A strong knowledge of English both oral and written to effectively develop communications products and services.
experience in a variety of communications activities or roles to acquire familiarity with corporate communications programs.
familiarity with the IESO organization, its communications policies and objectives, and their application and intent, and some insight of government relations
This knowledge is considered to be normally acquired either through the successful completion of a four year university education in the appropriate field or by having the equivalent level of education.

A period of over 4 years and up to and including 6 years is considered necessary to gain this experience.

The following would be an asset:
A strong understanding of CP style and superior writing skills - writing clear and concise copy for the web and a strong understanding of the best practices for web and marketing communications.
Experience with Sitecore CMS, Microsoft Teams, and graphic designing/editing tools – including knowledge with corporate templates and accessibility requirements.

How We Support You
From a comprehensive total rewards program to dynamic learning and development opportunities—including job rotations to broaden your expertise—we empower you to define and shape your own success. When you join the IESO, here’s what you can expect:
Best-in-class benefits and long-term support in the form of a defined benefit pension plan.
A commitment to flexibility where 95% of our workforce participates in a hybrid model. Employees work in-office a minimum of four days and work remotely up to six days over a two-week period with a goal of maximizing in-office time through the use of established team days. Remote work can be done from anywhere in Ontario.
Work in a dynamic and evolving sector that offers exciting opportunities and the chance to explore new career paths.
Leadership that values meaningful discussions, welcomes feedback, and prioritizes career development.
A strong, inclusive culture and a collaborative team environment with a shared passion for impactful work.
Compensation packages that are regularly reviewed to remain competitive and to best accommodate the diverse needs of our employees.

Deadline
July 24, 2025. For future reference, please save a copy of the job posting as it will no longer be available once the posting closes.

Thank you for your interest in a career at the IESO. Only candidates selected for an interview will be contacted. Please note that the successful candidate must be legally eligible to work in Canada and will be subject to applicable background checks.

We believe in opportunities for everyone. At the IESO, we know that achieving great results depends on embracing diversity by attracting, developing, and retaining people from a wide variety of backgrounds. We do this by ensuring our recruitment and advancement policies are fair and equitable, and by creating an accessible and inclusive environment—one that values every team member’s unique skills and experiences and ensures they have the support they need to
achieve their potential. If you require accommodation during the recruitment process, please let us know.

We’re proud to say we’ve been recognized as a supportive, inclusive employer.

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