AVP, Cash Product Manager – Domestic Payments, Global Transaction Banking

WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. Why join: Given the evolving payment landscape and rapid digitalization drive across all payment types and processes, this position requires someone who is keen to innovate and execute cutting edge solutions in this highly demanding and quick pace business. The main responsibility focuses on ideating, developing and marketing GTB payment products suited to the needs our clients, both from Singapore as well as overseas and drive the implementation of product pricing strategy and structures on the pricing system. The candidate should have a good understanding of transaction banking products and services and their respective price points and the competitor landscape to implement strategic pricing bundles. The individual will also launch and commercialize industry-level projects in addition to working with Sales & Business Units in delivering bespoke solutions. What you do: This is a Cash Product manager role within the Global Transaction Banking team and will be responsible for supporting domestic payment and receivable product needs of clients across different Business Units. 1. Responsible for managing the domestic payment and receivable product portfolio including P&L accountability, product strategy and market/competitive analysis for new product launches Plan and implement overall strategy for the product(s), including defining a product roadmap using the ideas to implementation framework. Lead the execution of product delivery in shaping the overall solution vision and roadmap to develop integrated and streamline user experience Leverage data on clients and transactions, analyse product performance to understand sales growth and performance drivers, identify new initiatives or product enhancements by articulating the problem statements, value proposition and solution benefits and Go-to-market outcomes Oversee the build of the product and Go-to-market execution, including setting the relevant metrics to drive commercialisation and measure success Identify and implement relevant marketing campaigns and activities that will drive volumes, usage and ultimately product revenues Set product pricing and manage end to end costs to ensure product profitability with a short and long term view Perform competitive analysis and anticipate shifts in the market to pivot the product strategy as needed Support post-implementation tasks such as user training to touch-points, production enquiries & problem investigation, post implementation review and escalation 2. Responsible for the full life cycle management of current assigned products including development, maintenance, enhancements and decommissioning Identify and tap on emerging and future market trends for the commercial benefit of the Bank and customers Lead the research, analysis, design, development and implementation of relevant and creative products and/or modifications and enhancements to existing products to achieve product and business objectives Manage cross-enterprise matrixed teams for assigned products to create and manage business cases, ongoing service levels and customer experience enhancement Adhere to Product Governance, embed Product Risk Mitigations and Product Fraud Prevention in the design and operation of assigned products Continually re-assess the operational risks associated with the assigned products, considering changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, and the impact of new technology 3. Drive effective interaction across organizational boundaries, including Sales, Client Services, Marketing, Operations, IT, Legal and Compliance, Finance etc. – to optimize overall client experience Work with other product managers, sales teams and BUs on creative packaging/bundling and offering tailored solutions to support client’s needs and deliver optimized customer experience Work with Marketing to create tools to support sales and client service teams in educating and marketing of our product capabilities, including product related collateral relevant to the evolving environment Develop and distribute appropriate communications to stakeholders. Contribute to management reporting. Partner L&D and relevant stakeholders to develop product training for staff and clients What we offer: Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers. Let’s build the bank we need for the future we want. Find the best version of yourself in a friendly, supportive team. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly-owned subsidiary, Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.