Branch Relationship Manager

Job Title: Branch Relationship Manager

Department: Direct Sales Force

Reporting to: Territory Manager

Experience: Minimum 7-8 years of experience into Life Insurance

Education: Graduate

Location: Mumbai (Mumbai- Andheri, Borivali, Khar, Nahur and Navi Mumbai)

About the Role: Is responsible for managing, developing & supervising the team with a key focus on Service to sales through relationship management, sales productivity-per-executive, thereby achieving sales & service targets.

Key Responsibilities:
• Identify, interview and select sales executives with support from HR.
• To meet the following productivity measures for the unit: Premium per executive, case rate, persistence, retention and a high % of executives exceeding planned productivity standards.
• Exceed revenue targets.
• Undertake joint field work with executives and observe/demonstrate successful selling skills.
• Conduct Fortnightly performance review (PRP) with executives.
• Help executives use the GOLD system for maximizing business from a given target market.
• Supervise daily activity plans of all executives to ensure that these are being fulfilled as per the desired levels.
• Ensure that all executives under supervision perform 100% as per the company’s rules and regulations wrt. Need based selling, Compliance and Customer service.
• Effectively manage, track and convert leads provided by the in-house telemarketing unit.
• Engage with customers to provide quick response to customer queries, provide customer service.
• Assist in Direct customer service policyholder’s complaint resolution.
• Ensure retention of his allocated book of relations.
• Educate team/ prospects about MNYL products vis-à-vis products of competition to enable them in taking appropriate decisions.

Measures of Success:
• Target Achievements (Adj. AFYP, NOP, % Penetration in assigned book of relations of team & Product Mix).
• Team G3 standard productivity (mainly case rate, case size & Collections) and % of executives consistently achieving G3 standards.
• Retention of Team.
• Persistency of Portfolio.
• Process Compliance.
• Timeliness & accuracy of reports.
• % Collection (Plan Vs Actual).
• Complaint Resolution /Customer satisfaction.