Business Services Adviser

Full job description
Business Services Adviser
Up to £25,500 plus great benefits (Work Level 6C)
Manchester City Centre, in this role you’ll work in a hybrid way splitting your time between home and the office at least once a week (find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy).
Fixed-term contract until the end of August 2026

#StepUp – this role is a great opportunity for colleagues in front-line and entry level support centre roles to use their transferrable skills and progress their career at Co-op

We’re looking for a Business Services Adviser to join the Business Services team within our wider Co-op Business Services (CBS) organisation. CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co-op. You’ll play a key role in helping CBS to support and realise our group vision of ‘co-operating to build more value for member-owners every day’.

As a Business Services Adviser, you’ll be part of our busy team, where you’ll be a main contact for HR queries. You’ll need to be dedicated to providing great customer service, your priority will be to respond in a timely and understanding way to queries from colleagues and other internal partners. If you can bring us the attention to detail and great communications skills we need, we can offer you the chance to learn, grow and develop your career in HR.

What you’ll do

Handle a wide range of queries around all aspects of HR and benefits
Support HR processes, making sure they’re administered accurately
Demonstrate customer focus by taking ownership of queries and securing the right outcomes
Respond to colleague queries within our agreed SLAs (Service-level Agreement)
Work on different projects as required
Check shared inboxes and respond to emails in a timely and appropriate way

This role would suit people who have
Great attention to detail with the ability to prioritise work
The ability to look for ways to continuously improve the way we do things
Excellent communication skills with the ability to deliver great customer services
Experience of building strong working relationships
Basic Microsoft Excel skills

Why Co-op?
If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).

An annual bonus (based on personal and business performance)
28 days holiday (rising to 32 with service) plus bank holidays
A pension with up to 10% employer contributions
Access to a subsidised onsite gym (at our Manchester HQ)
Coaching and training to support your career development
Wagestream app – giving you access to a percentage of your pay as you earn
Building a diverse environment

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing

Please note that we may close applications for this role early.

As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.

#CBS