Job Description
Overview:
Compenstation Range: $18- $33.08
The Call Center Representative is responsible for providing outstanding customer service while managing and coordinating healthcare services between patients, family members, care providers, and other healthcare institutions. Their duties can include scheduling appointments and providing support, education, and guidance to patient and providers alike.
Responsibilities:
Schedule appointments for new patients, routine visits and follow-ups with the appropriate physician, and complete the new patient consultation form completely.
Schedule all patient appointments and prepare appropriate chart paperwork. Explain what they can expect when they arrive for their appointment.
Transfer calls to appropriate physician and staff when applicable.
Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Ensure all messages are complete, concise and processed immediately or routed to the appropriate office/person.
Email, recommend web access, and mail all new patients a packet, which includes patient information, a health questionnaire, directions to the facility and the HIPAA forms.
Verify that all patients requiring referral have obtained appropriate referrals for visit and diagnostic testing.
Photocopy, fax, and email documents as requested in a timely manner.
Assist patients, physicians and office managers as requested.
Qualifications:
Education: High School Diploma or equivalent; Bachelor’s degree preferred.
Experience: 1-3 years’ front desk experience in a medical office setting required; Ophthalmology experience preferred
Compenstation Range: $18- $33.08
The Call Center Representative is responsible for providing outstanding customer service while managing and coordinating healthcare services between patients, family members, care providers, and other healthcare institutions. Their duties can include scheduling appointments and providing support, education, and guidance to patient and providers alike.
Responsibilities:
Schedule appointments for new patients, routine visits and follow-ups with the appropriate physician, and complete the new patient consultation form completely.
Schedule all patient appointments and prepare appropriate chart paperwork. Explain what they can expect when they arrive for their appointment.
Transfer calls to appropriate physician and staff when applicable.
Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Ensure all messages are complete, concise and processed immediately or routed to the appropriate office/person.
Email, recommend web access, and mail all new patients a packet, which includes patient information, a health questionnaire, directions to the facility and the HIPAA forms.
Verify that all patients requiring referral have obtained appropriate referrals for visit and diagnostic testing.
Photocopy, fax, and email documents as requested in a timely manner.
Assist patients, physicians and office managers as requested.
Qualifications:
Education: High School Diploma or equivalent; Bachelor’s degree preferred.
Experience: 1-3 years’ front desk experience in a medical office setting required; Ophthalmology experience preferred
💡 Quick Summary
Seeking a career-building opportunity? The Call Center Representative position is now open for candidates interested in the Health Jobs sector. This role in Teaneck offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.
