Service Facilitator

Full job description
Albany Based

Ready for a meaningful career? Join HealthCare New Zealand, our nation's largest home and community support provider. You'll be making a real difference in the lives of New Zealanders by coordinating essential support, empowering them to live independently in their own homes.

Why Us | He aha ai mātou?

Join a rewarding industry where you are contributing to enhancing the lives of others!

Mentorship programme
Online learning platform
Career development opportunities
Company laptop provided
Discounted health insurance
Partnership discounts
Full paid training provided
Who we are | Ko wai mātou

HealthCare NZ, brings vital services directly to people's homes and communities. Our dedicated team of skilled professionals ensures that individuals in need, receive high-quality care, promoting independence and safety. Join us in making a positive impact on people's lives!

About the role | He kōrero whakamārama mō tēnei tūranga

Join Our Vibrant Facilitation Team! As a Service Facilitator, you'll play a pivotal role in our Service Centre. Your mission? To provide top-notch phone-based coordination services and exceptional customer support. Whether assisting clients or support workers, you'll be the crucial factor ensuring seamless day-to-day operations. This is a full time Permanent role - Monday to Friday 8:30am - 5:00pm based in our Albany office in Tāmaki Makaurau.

Responsibilities include

Managing phone-based and email enquiries that come through from external stakeholders (our clients, their whanau, our funders) and internal stakeholders (our support workers and service delivery teams)
Coordination of services between support workers and clients
Rostering cover to ensure our clients receive the support they need in the event of a support worker being unavailable to work
Ensuring our customers are placed at the heart of everything you do, striving to deliver the best possible outcomes
What you will bring | Ngā tohungatanga mō tēnei tūrang

Empathy and a genuine interest in helping other
Passion about the Healthcare sector
Proven experience delivering customer service excellence
Confidence in using technology/computer literacy
Exceptional communication and rapport building skills over the phone
A positive, adaptable, and resilient attitude - must work well under pressure in a fast-paced, ever-evolving environment
Ability to work over the end of year holiday period
HealthCare NZ is part of the New Zealand Health Group. We're the largest community health, disability, and wellbeing group supporting over 30,000 New Zealanders to get on with making the most of life in their own homes, communities, and workplaces.

If you'd like to make a real difference in people's lives, apply today

How to apply | Me pēhea ki te tono

Please apply via our website with your CV and a cover letter. Only applications submitted through the website will be considered.

Applications close | Te katinga o tēnei whai tūranga: 22nd August 2025 - we are recruiting for our 1st September induction.

Only suitable candidates will be contacted for interview and applications will be reviewed as they are received, therefore resulting in the role closing early if the right applicant is found.

Applicants for this position must be a NZ Resident/Citizen or have a valid NZ work permit.


Reference #
35267

Posted on
06 Aug 2025

Closes on
22 Aug 2025 21:00

Location(s)
Auckland branch area, Albany office

Expertise
Contact Centre, Service Facilitation

Job level(s)
1 - 3 years of experience, 3 - 5 years of experience, 5 - 7 years of experience

Work type(s)
Permanent full-time