Client representative Customized Billing Solutions Agent

Req Id: 424433


At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.


We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.


Join us. You belong at Bell.


Name and description of the hiring department
The Bell Business Markets Billing Team is focusing on providing an exceptional customer experience at every touch-point for service delivery and support to our Business market customers. The Customized Billing Solutions Agent is responsible for setting up customized billing solutions in collaboration with the internal teams in order to comply with specific contractual agreements. The agent must compile, analyze and coordinate complex information from various databases (internal, external or sub-contractors) in order to provide personalized billing solutions to large business clients. The agent is the single point of contact for custom billing solutions.

Job Duties / Accountabilities
Coordinate, analyze and validate billing data integrity to ensure implementation and ongoing maintenance of custom solutions and contract compliance, while protecting company revenue
Analyze requests, examine problems, determine and initiate the required actions to resolve them. This includes providing direction and recommendations to internal and external clients
Analyze, validate and consolidate data into service packages for different products, services and systems to produce customer billing in accordance with contractual billing requirements
Adapt invoicing solutions to the complexity of customers and in accordance with their constant changing needs
Ensure that billing deadlines are met
Handle complex and unique situations, manage billing requests, produce reports and ensure the resolution of complaints or disputes, including escalations
Provide support on customized billing solutions to internal and external clients
Collaboration on various projects
Participate in process improvement activities related to billing products and services
Analyze, suggest, adapt billing solutions according to the complexity of the customers in accordance with their needs and participate in the automation of billing solutions in collaboration with internal teams
Essential Qualifications / Competencies
Ability to work in collaboration and partnership with various internal teams
Excellent leadership and good decision-making skills
Ability to communicate effectively verbally and written with clients, internal teams with respect and professionalism
Resourcefulness, autonomy, reliability and professionalism
Good sense of organization and ability to manage time and priorities
Ability to manage multiple requests under tight deadlines
Enthusiasm and positive attitude
Ability to adapt to changes
Attention to details
Strong work ethic/discipline and integrity
Ability to manage stress and deal with ambiguity
Ability to work with minimal supervision
MS Excel intermediate level (Pivot Tables, V Lookups, etc.)
Knowledge of English without any significant limitation. In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada
Preferred Qualifications / Competencies
Strong billing experience
Knowledge of different invoicing platforms and applications (BCRIS, ARICS, NM1, NIBS, SAP, SINGLE VIEW, REVCHAIN, SAREPQ, BCT, IRDC, EOM, OBM, ON DEMAND, SMARTPATH etc.)
Good knowledge of Bell products and services for business customers
Working Conditions
Business hours: Monday to Friday 8h – 16h30

#EmployeeReferralProgram


Adequate knowledge of French is required for positions in Quebec.


Additional Information:

Position Type: Union
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Montreal
Work Arrangement: Remote
Application Deadline: 07/20/2025


For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.


Please apply directly online to be considered for this role. Applications through email will not be accepted.


We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.


At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.



We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.


Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.


Created: Canada, QC, Montreal


Bell, one of Canada's Top 100 Employers.