Clinic Administrative Assistant

Qualifications
Knowledge of office procedures required
Proficient in Microsoft office applications
Ability to adapt to supporting software applications
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Strong organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service attitude
Day to day work includes desk and personal computer work and possible interaction with patients, facility staff and physicians
May be exposed to infectious and contagious diseases/materials
High School Diploma or GED required
Minimum 6 months relevant experience without a degree
Good verbal communication skills
Pleasant telephone manner
Benefits
Hourly Rate: $17.00 - $28.00
Responsibilities
Performing general office duties incorporating a variety of basic and routine clerical and secretarial duties in a clinical environment
Be the "face" of one of our outpatient or hospital facilities-and use your administrative skills to impact the lives of our patients and their families
As a secretary/receptionist at Fresenius Kidney Care, you will be an integral part of a cross-functional team, providing administrative support to maintain clinic operations and provide the best customer care for patients living with kidney disease
Under general supervision, follows established company policies and procedures and applies acquired job skills to:
Patient Engagement and Front Desk - Responsibilities may include the following based on location and business need:
Answering telephone & routing calls to the appropriate person
Professionally greet all patients and guests
Maintain a professional environment at all times
Monitors the reception and waiting areas
Distributing incoming mail
Obtain necessary signatures to ensure the efficient processing of admissions data in accordance with FMCNA policies and procedures
Ensure all aspects of patient confidentiality are maintained at all times
Scheduling and Registration - Responsibilities may include the following based on location and business need:
Maintains accurate records of hospitalization, patient travel, etc
to facilitate coordination of patient scheduling, ancillary testing, etc
Prepares medical records for facsimile or mail related to travel, transplant, disability and others
Organizes travel for patients by contacting and providing requested medical records
Coordinates with transient patient paperwork
Coordinates transfer placements and confirmations along with Clinical Manager
Confirms admissions paperwork is completed and sent to designated department(s), such as billing, by collecting, faxing and scanning
Assist with medical appointment referrals and scheduling
Assist with transportation coordination and referrals
Ensures data entry has been completed for Crown Web
Monthly insurance card scanning
Administrative and Additional Responsibilities - Responsibilities may include the following based on location and business need:
Setting up and maintaining filing systems and basic databases as applicable
Completing forms and reports as required by the various company offices and outside vendors and agencies
Preparing purchase orders using the appropriate software application
Assisting with department/facility accounts receivable and accounts payable functions and responsibilities as needed
Maintaining inventory of the necessary office supplies
Assists in auditing records for ongoing compliance with medical records standards (H&Ps, monthly physician progress notes, care plans, etc)
Assists in the collection of Patient Demographic Information and Continuous Quality Improvement Data
Assemble, file and maintain patient medical records
Print patient schedule and pull patient charts daily
Arrange for package pickup and delivery
Assists with month-end reporting requirements
Participate in collaboration sessions such as center/team huddles and staff meetings
Attend education and training sessions as appropriate and apply key learnings
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Job description
PURPOSE AND SCOPE:

Performing general office duties incorporating a variety of basic and routine clerical and secretarial duties in a clinical environment.

Be the "face" of one of our outpatient or hospital facilities-and use your administrative skills to impact the lives of our patients and their families. As a secretary/receptionist at Fresenius Kidney Care, you will be an integral part of a cross-functional team, providing administrative support to maintain clinic operations and provide the best customer care for patients living with kidney disease.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Under general supervision, follows established company policies and procedures and applies acquired job skills to:

Patient Engagement and Front Desk - Responsibilities may include the following based on location and business need:
• Answering telephone & routing calls to the appropriate person
• Professionally greet all patients and guests.
• Maintain a professional environment at all times. Monitors the reception and waiting areas.
• Distributing incoming mail.
• Obtain necessary signatures to ensure the efficient processing of admissions data in accordance with FMCNA policies and procedures.
• Ensure all aspects of patient confidentiality are maintained at all times

Scheduling and Registration - Responsibilities may include the following based on location and business need:
• Maintains accurate records of hospitalization, patient travel, etc. to facilitate coordination of patient scheduling, ancillary testing, etc.
• Prepares medical records for facsimile or mail related to travel, transplant, disability and others.
• Organizes travel for patients by contacting and providing requested medical records.
• Coordinates with transient patient paperwork.
• Coordinates transfer placements and confirmations along with Clinical Manager.
• Confirms admissions paperwork is completed and sent to designated department(s), such as billing, by collecting, faxing and scanning.
• Assist with medical appointment referrals and scheduling.
• Assist with transportation coordination and referrals.
• Ensures data entry has been completed for Crown Web. Related to ESRD 2728. ESRD 2746 and PART.
• Monthly insurance card scanning

Administrative and Additional Responsibilities - Responsibilities may include the following based on location and business need:
• Setting up and maintaining filing systems and basic databases as applicable.
• Completing forms and reports as required by the various company offices and outside vendors and agencies.
• Preparing purchase orders using the appropriate software application.
• Assisting with department/facility accounts receivable and accounts payable functions and responsibilities as needed.
• Maintaining inventory of the necessary office supplies
• Assists in auditing records for ongoing compliance with medical records standards (H&Ps, monthly physician progress notes, care plans, etc).
• Assists in the collection of Patient Demographic Information and Continuous Quality Improvement Data.
• Assemble, file and maintain patient medical records
• Print patient schedule and pull patient charts daily.
• Arrange for package pickup and delivery.
• Assists with month-end reporting requirements.
• Participate in collaboration sessions such as center/team huddles and staff meetings.
• Attend education and training sessions as appropriate and apply key learnings.

SKILLS:
• Knowledge of office procedures required.
• Proficient in Microsoft office applications
• Ability to adapt to supporting software applications.
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Strong organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude

PHYSICAL DEMANDS AND WORKING CONDITIONS:
• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Day to day work includes desk and personal computer work and possible interaction with patients, facility staff and physicians. The position may require travel between assigned facilities and various locations within the community. The work environment may be characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials

SUPERVISION:
• None

EDUCATION:
• High School Diploma or GED required

EXPERIENCE AND REQUIRED SKILLS:
• Minimum 6 months relevant experience without a degree.
• 1-2 years related experience preferred.
• Experience working knowledge of computers with Microsoft Word, Excel and PowerPoint preferred. Good verbal communication skills.
• Pleasant telephone manner.

The rate of pay for this position will depend on the successful candidate’s work location and qualifications, including relevant education, work experience, skills, and competencies.

Hourly Rate: $17.00 - $28.00

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

United States
Hawaii
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