Job Description
Job Purpose
“This position is open with Bajaj Finance ltd.”
Managing the collections unit in a particular Region and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guideline
Duties And Responsibilities
Portfolio Management
• Analyses trend of incremental portfolios
• To reduce forward flows of cases
• Case Management
• Works out changes in allocation patterns along with Area Managers - tracks impact on collection efficiency
• Engages with the Risk / Credit teams to get sufficient KYC inputs for Skip Tracing; Regularly reviews delay in closures / non-resolution cases / Customer service issues (Flow) with the Operations team; Influences the team for timely settlement; Escalates cases when there are delays
• Involves self in resolving escalated cases where needed - such as joint visits with agencies for high value customers; Plans on calls / meetings with BPTP / critical customers; Reviews and approves the month tour plans of the team
• Ensures visits by the legal team to the delinquent customers residence/ office etc. to pressurize customer to make payments; Follows up for police action against customers (e.g., Police visits at customers place, attaching customers property, etc.)
• Keeps track of payment deposition status through regular updates from ACMs; Ensures relevant Finn One approvals are obtained
• Planning, Budgeting, Monitoring
• Reviews capacity planning vs forecast volumes; Reviews capacity requirements, proposes additional agency empanelment if need be
• Gets AOP downloads, sets aspirational numbers for next year; Sets goals per Area through discussion - breaks down goals into smaller components and steps that are easier to execute and track
• Conducts performance update meetings as per schedule; Creates month-wise action plans for team based on findings; Reviews and tracks closures vis-à-vis milestone and monthly projections and plans; Initiates pending closures in CRM
• Reviews and validates Cost Tracker for agency payments, PP / magic wand data
• Studies and discusses agency change plans to finalize actions; Focusses on developing or appointing agencies with more comprehensive skills - skip tracing / tele calling / field support;
• Agency and Dealer Management
• Analyses last month performance per agency; Discusses with Area Managers and RO's, identifies causes and remedies for under-performance, if any, and builds action plans accordingly, including meeting and discussing with the vendors to agree on improvement goals and steps
• Ensures regular touch with vendors - meets and listens to them periodically to ensure that they have been heard and responded to; Shares company news and plans with them as relevant to them
• Examines instances of breach in compliances, recommends actions to be taken against relevant employees and vendors; Monitors and periodically reviews team members on action plans regarding audit observations; Recommends action against agencies for delays in deposition
• Team management:
• Takes care of allocations of his / her region and critical locations
• Identifies capacity of the locations
• Tracks vendor availability in locations
• Performance Tracking
• Tracks location wise|. Team management:
• Takes care of allocations of his / her region and critical locations
• Identifies capacity of the locations
• Tracks vendor availability in locations
• Performance Tracking
• Tracks location wise performance of ACM/CM and ROs based on critical parameters
• Tracks last 3 months PP% for each team
• Drives critical parameters most relevant with portfolio losses
Required Qualifications And Experience
SKILLS AND KNOWLEDGE
(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)
Educational Qualifications
• Qualifications
Graduation
• Work Experience
• Minimum 4-5 years of work experience
• Prior experience in collections (preferable)
• Should have experience in NBFC/ banking sector
• Strong people management skills and should have managed a large team in the past with significant field experience
“This position is open with Bajaj Finance ltd.”
Managing the collections unit in a particular Region and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guideline
Duties And Responsibilities
Portfolio Management
• Analyses trend of incremental portfolios
• To reduce forward flows of cases
• Case Management
• Works out changes in allocation patterns along with Area Managers - tracks impact on collection efficiency
• Engages with the Risk / Credit teams to get sufficient KYC inputs for Skip Tracing; Regularly reviews delay in closures / non-resolution cases / Customer service issues (Flow) with the Operations team; Influences the team for timely settlement; Escalates cases when there are delays
• Involves self in resolving escalated cases where needed - such as joint visits with agencies for high value customers; Plans on calls / meetings with BPTP / critical customers; Reviews and approves the month tour plans of the team
• Ensures visits by the legal team to the delinquent customers residence/ office etc. to pressurize customer to make payments; Follows up for police action against customers (e.g., Police visits at customers place, attaching customers property, etc.)
• Keeps track of payment deposition status through regular updates from ACMs; Ensures relevant Finn One approvals are obtained
• Planning, Budgeting, Monitoring
• Reviews capacity planning vs forecast volumes; Reviews capacity requirements, proposes additional agency empanelment if need be
• Gets AOP downloads, sets aspirational numbers for next year; Sets goals per Area through discussion - breaks down goals into smaller components and steps that are easier to execute and track
• Conducts performance update meetings as per schedule; Creates month-wise action plans for team based on findings; Reviews and tracks closures vis-à-vis milestone and monthly projections and plans; Initiates pending closures in CRM
• Reviews and validates Cost Tracker for agency payments, PP / magic wand data
• Studies and discusses agency change plans to finalize actions; Focusses on developing or appointing agencies with more comprehensive skills - skip tracing / tele calling / field support;
• Agency and Dealer Management
• Analyses last month performance per agency; Discusses with Area Managers and RO's, identifies causes and remedies for under-performance, if any, and builds action plans accordingly, including meeting and discussing with the vendors to agree on improvement goals and steps
• Ensures regular touch with vendors - meets and listens to them periodically to ensure that they have been heard and responded to; Shares company news and plans with them as relevant to them
• Examines instances of breach in compliances, recommends actions to be taken against relevant employees and vendors; Monitors and periodically reviews team members on action plans regarding audit observations; Recommends action against agencies for delays in deposition
• Team management:
• Takes care of allocations of his / her region and critical locations
• Identifies capacity of the locations
• Tracks vendor availability in locations
• Performance Tracking
• Tracks location wise|. Team management:
• Takes care of allocations of his / her region and critical locations
• Identifies capacity of the locations
• Tracks vendor availability in locations
• Performance Tracking
• Tracks location wise performance of ACM/CM and ROs based on critical parameters
• Tracks last 3 months PP% for each team
• Drives critical parameters most relevant with portfolio losses
Required Qualifications And Experience
SKILLS AND KNOWLEDGE
(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)
Educational Qualifications
• Qualifications
Graduation
• Work Experience
• Minimum 4-5 years of work experience
• Prior experience in collections (preferable)
• Should have experience in NBFC/ banking sector
• Strong people management skills and should have managed a large team in the past with significant field experience
💡 Quick Summary
Seeking a career-building opportunity? The Cluster Manager | Debt Management Services | The Wheels | 2W|3W position is now open for candidates interested in the Bank Jobs sector. This role in Udaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
