Customer Intelligence and Digital Delivery Lead

n this role you will:

Define and articulate a clear product vision and strategic roadmap for AI-driven solutions. This ensures alignment with the bank's overarching objectives and market demands.
Lead and coach a team to deliver successful change in an environment of growing business and regulatory needs
Lead the vision and strategy of the department, working with the Senior Leadership Team to engage and motivate team members.
Collaborate with business units to identify and prioritise high ROI AI use cases that align with FST's strategic objectives.
Create, maintain, and rigorously prioritise the AI product backlog and roadmap. This ensures transparency and alignment with business value, customer feedback, and strategic goals.
Lead the end-to-end delivery of AI products from ideation through to launch. This includes ensuring solutions are scalable, secure, compliant, and meet high-quality standards.
Define and track key performance indicators (KPIs) to measure and report on delivery progress, financial benefits and cost savings.

To be successful in this role you should meet the following requirements:

Hands on experience of delivering and embedding Digital and AI / Gen AI Capabilities into the business
Understanding of the CMB products and propositions offered to SME’s
Proven experience in delivering complex projects is required, with a significant focus on the delivery and rollout of software into a business. A strong track record of overseeing the end-to-end lifecycle of projects from ideation to successful deployment is necessary.
Strong background in programme/project management and change management is essential, including ability to manage large scale portfolio of initiatives, with experience overseeing delivery teams
Exceptional analytical and problem-solving skills, with a proven ability to be the bridge between the business and technical deployment teams.
Eagerness to identify and implement AI solutions that support strategic business goals and foster innovation