Customer Service Associate (work from home)

A
Athor Christensen


Call center job at home
Athor Christensen • Chile • via The Elite Job
13 hours ago
$20–$30 an hour
Full–time and Part-time
No Degree Mentioned
Apply on The Elite Job
Job description
At The Elite Job, we are a leading provider of exceptional customer service solutions in various industries. Our company is dedicated to delivering top-notch services to our clients while offering our employees the flexibility to work from the comfort of their homes. Join our dynamic team and become a part of our commitment to excellence.

Job Summary:We are currently seeking skilled and motivated individuals to join our remote customer service team as Call Center Representatives. As a Customer Service Representative, you will play a pivotal role in delivering excellent customer experiences and ensuring customer satisfaction. Your ability to communicate effectively, problem-solve, and provide solutions will contribute to our mission of delivering world-class service.

Responsibilities:
• * Handle inbound and outbound customer interactions through phone, email, and chat channels.
• * Address customer inquiries, resolve issues, and provide information about our products and services.
• * Listen attentively to customer concerns and provide appropriate solutions while maintaining a positive and empathetic attitude.
• * Accurately document customer interactions and maintain detailed records of inquiries, comments, and actions taken.
• * Collaborate with cross-functional teams to escalate and resolve complex issues.
• * Strive to achieve individual and team performance targets while upholding the highest standards of quality.
• * Stay updated with product knowledge, company policies, and industry trends to provide accurate information to customers.
• Required Skills:
• * Excellent verbal and written communication skills in English.
• * Strong active listening skills with the ability to comprehend customer needs and concerns.
• * Empathy and the ability to remain calm and composed under pressure.
• * Problem-solving skills to identify root causes and provide effective solutions.
• * Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
• * Self-motivated and disciplined to work independently while meeting performance goals.
• * Strong time management skills to prioritize tasks effectively.
• * Previous experience in a remote customer service role is a plus.
• Benefits:
• * Competitive remote work opportunities with flexible schedules.
• * Comprehensive training to ensure your success in the role.
• * Growth and advancement opportunities within the company.
• * Supportive and collaborative team environment.
• * Access to resources and tools necessary for remote work.
• * Competitive compensation package and performance-based incentives.
• If you are passionate about providing exceptional customer experiences and are looking for a flexible remote opportunity, The Elite Job is the perfect place for you to thrive. Join us in delivering excellence in customer service while enjoying the benefits of working from home.
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A
Athor Christensen


Customer Service Associate (work from home)
Athor Christensen • Netherlands • via The Elite Job
13 hours ago
$20–$30 an hour
Full–time and Part-time
No Degree Mentioned
Apply on The Elite Job
Job description
Work from home with Amazon Customer Service!

Role: Customer Service Associate
Job Type: 12 month fixed-term contract with a view to extend, full time 40 hours per week
Location: The Netherlands (virtual, work from home in the Netherlands at your registered Dutch home address)
Pay Rate: 15.50 per hour; plus up to 800 relocation allowance (for overseas applicants only); salary increase after 6 months tenure

Start date: October 2023

Our mission at Amazon is to be Earth s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that s why you ll find we approach things differently here. You won t be asked to read from a script or learn dialogue by heart. Instead we ll provide you with the training you need to problem solve for our customers. You ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

What will you do as a Customer Service Associate?

As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You ll be the first point of contact for our customers based in Sweden by answering their requests through phone, chat and/or email this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.

What are your hours?

This role requires working variable hours to match when customers need us most. You will work late evening and day shifts and your work week is minimum 40hrs, i.e. 5x8hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 7 am and + pm Monday to Sunday. You may be required to work on national holidays and Sundays and will be compensated accordingly. Schedules will be known 6 weeks in advance to ensure that your personal life can plan well around your work. You will learn more about your exact schedule closer to your start date.
BASIC QUALIFICATIONS

What qualifications do we need from you?
• * Minimum age: 18 years old
• * Have the right to work in The Netherlands
• * Strong communication skills in Swedish (both written and oral fluency) and basic communication skills in English
• * Experience working with a computer
• * The availability to work varying shifts from Monday to Sunday within the operating hours of 7am to +pm
• * Willingness and ability to work in rotating shifts (i.e. early, late, weekend and compensated overtime as required)
• * Initial four weeks availability for full-time training (paid)
• * You'll need a quiet, distraction free work space (dedicated office space with a desk and chair)
• * From a technical perspective, a minimum 50 Mbps broadband connection speed using a hard-wire ethernet internet connection (no WIFI). We will provide you with a complete equipment package ahead of your first day of training.
• What strengths will you bring?
• * Hard-working, articulate, and detail-oriented
• * Friendly and customer-focused in every situation
• * Ability to learn quickly and embrace change
• * Comfortable multi-tasking in a high-energy environment.
• What benefits will you receive?

One of the great things about joining Amazon s Customer Service team is that you don t need past experience in customer service. You ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
• * Life insurance
• * Internet allowance
• * Amazon employee discount
• * Lifestyle benefits and retail discounts through our Amazon Extras program
• * Expert training and ongoing opportunities to learn more and develop your skills
• If this role sounds like it s for you, then click on the link below to start the application process!

You ll need to allow 1-2 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible. If you're selected to move forward, your Swedish language skills will be assessed.

If successful, we will contact you about next steps!

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