Customer Service Executive GSC|s

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2024-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers shine brighter than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Manager Operations

Our Wealth and Personal Banking (WPB) customers have many financial needs in their life. HSBC helps them to meet these needs and WPB Operations makes it all happen. We provide a customer-centric banking experience across our retail products with the aim to make every transaction as seamless and intuitive as possible.

areas of banking.

WPB Operations is the largest business service within Operations, employing more than 10,500 colleagues in 3+ countries and territories. From cards and loan processing, account services and ATM operations to evaluating credit risks, deciding on mortgage approvals and delivering customer correspondence, the team provides a customer-centric experience across all areas of banking.

Key responsibilities:
• Review all the entries within intermediatory suspense accounts to ascertain Fraud/uneconomical losses for the month.
• Detailed Fraud MI with all fraud losses should be submitted to business for approvals.
• Accounting of all Fraud losses to Profit & Loss accounts
• Assist business on BRIO reports
• Monthly reporting – Submit Monthly Fraud trends for all countries across MENA for WPB & CMB
• Feedback & coaching: Ensure constructive feedback to processing staff on any error observed while reviewing the entries.
• Business support: Provides SME support on all Fraud related queries from FCTM team and business.
• MI reports – Responsible to maintain Year on Year fraud trends across all MENA countries.
• Regulatory reports- Responsible for submitting monthly regulatory MIs.
• Work with GRU to ensure entries are reconciled and Master Aging tracker is reviewed on a daily basis.

Requirements

Skills/Qualifications/Experience
• Core cards knowledge (E)
• Training or coaching experience in an operations environment (E)
• Knowledge and experience of working in Chargebacks processes (E)
• Understanding on reconciliations (E)
• Computer literacy (word processing, PowerPoint, spreadsheets, and database applications) (E)
• Excellent oral, written, and interpersonal communication skills. (E)
• Ability to adapt in a dynamic and fast-paced environment. (E)
• Graduation(E)
• Ability to speak and understand English fluently.
• Ability to write business letters and reports, prepare Mis on excels and analyse the same.
• Ability to grasp quickly.
• Ability to understand and interpret numeric data.
• Minimum, basic computer knowledge.
• Flexibility to work shifts.
• Good interpersonal/Communication skills
• Ability to multitask

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Electronic Data Processing (India) Private LTD

India
Telangana
Hyderabad Show on map Get directions