Job Description
AU SMALL FINANCE BANK
Lead - Payment Support
AU SMALL FINANCE BANK • Jaipur, Rajasthan • via LinkedIn
18 hours ago
Full–time
No Degree Mentioned
Apply on LinkedIn
Job description
Role Purpose
Drive end-to-end for critical payment applications (NEFT, RTGS, UPI, IMPS, OBPM), ensuring system stability, rapid issue resolution, and seamless transaction processing. Provide strategic oversight, lead the support team, and collaborate with stakeholders to maintain high availability and operational excellence.
Key Responsibilities
• Lead and mentor the support team; act as escalat...
Show full description
Report this listing
AU SMALL FINANCE BANK
Customer Service Manager (Authoriser)
AU SMALL FINANCE BANK • Jaipur, Rajasthan • via LinkedIn
14 hours ago
Full–time
Apply on LinkedIn
Apply directly on Jobsiya
Job description
Company Description
AU Small Finance Bank, founded by Mr. Sanjay Agarwal, a Chartered Accountant and first-generation entrepreneur, has grown from its roots as a visionary dream to one of India’s fastest-growing banks. With a focus on customer-centric solutions, the bank has evolved into a prominent financial institution with plans to transition to a Universal Bank. The organization remains committed to enriching lives, fostering growth, and serving the wider community. AU Small Finance Bank is built on a foundation of innovation, dedication, and a customer-first philosophy.
Role Description
Position description: Ensure superior customer service during all branch transactions. Act as a key coordinator between tellers, team leaders, and customers.
Primary Responsibilities:
1. Manage maker-checker roles, customer assistance ('May | Help You'), and inventory authorization.
2. Act as custodian for lockers, vaults, and keys; ensure safety and regular checks.
3. Provide front-end service including cash disbursal, DDs, cheque handling, and query resolution.
4. Address customer grievances and provide solutions per bank policies.
5. Support BOSM in daily operations and branch service standards.
6. Guide and assist customers with banking transactions and referrals.
7. Monitor and improve service quality; implement corrective actions.
8.Engage with dormant clients to activate and deepen relationships.
9. Lead and supervise the Customer Service Executive team.
Additional Responsibilities:
1. Cross-sell and promote bank products across all customer segments.
2. Identify customer needs and recommend suitable banking solutions.
3. Generate referrals for assets, insurance, and investment products.
4. Support sales campaigns and drive product penetration at the branch level.
5. Maintain product knowledge and train team members on offerings.
Qualifications
• Proven proficiency in Customer Service Management, Customer Support, and ensuring Customer Satisfaction
• Strong Analytical Skills to assess customer data and improve service delivery
• Exceptional Communication skills, both written and verbal, to effectively engage with team members and customers
• Leadership skills and experience in managing a customer-facing team
• Ability to implement and optimize customer service strategies
• Familiarity with financial products and services is preferred
• Bachelor’s degree in Business Administration, Management, or a related field
Lead - Payment Support
AU SMALL FINANCE BANK • Jaipur, Rajasthan • via LinkedIn
18 hours ago
Full–time
No Degree Mentioned
Apply on LinkedIn
Job description
Role Purpose
Drive end-to-end for critical payment applications (NEFT, RTGS, UPI, IMPS, OBPM), ensuring system stability, rapid issue resolution, and seamless transaction processing. Provide strategic oversight, lead the support team, and collaborate with stakeholders to maintain high availability and operational excellence.
Key Responsibilities
• Lead and mentor the support team; act as escalat...
Show full description
Report this listing
AU SMALL FINANCE BANK
Customer Service Manager (Authoriser)
AU SMALL FINANCE BANK • Jaipur, Rajasthan • via LinkedIn
14 hours ago
Full–time
Apply on LinkedIn
Apply directly on Jobsiya
Job description
Company Description
AU Small Finance Bank, founded by Mr. Sanjay Agarwal, a Chartered Accountant and first-generation entrepreneur, has grown from its roots as a visionary dream to one of India’s fastest-growing banks. With a focus on customer-centric solutions, the bank has evolved into a prominent financial institution with plans to transition to a Universal Bank. The organization remains committed to enriching lives, fostering growth, and serving the wider community. AU Small Finance Bank is built on a foundation of innovation, dedication, and a customer-first philosophy.
Role Description
Position description: Ensure superior customer service during all branch transactions. Act as a key coordinator between tellers, team leaders, and customers.
Primary Responsibilities:
1. Manage maker-checker roles, customer assistance ('May | Help You'), and inventory authorization.
2. Act as custodian for lockers, vaults, and keys; ensure safety and regular checks.
3. Provide front-end service including cash disbursal, DDs, cheque handling, and query resolution.
4. Address customer grievances and provide solutions per bank policies.
5. Support BOSM in daily operations and branch service standards.
6. Guide and assist customers with banking transactions and referrals.
7. Monitor and improve service quality; implement corrective actions.
8.Engage with dormant clients to activate and deepen relationships.
9. Lead and supervise the Customer Service Executive team.
Additional Responsibilities:
1. Cross-sell and promote bank products across all customer segments.
2. Identify customer needs and recommend suitable banking solutions.
3. Generate referrals for assets, insurance, and investment products.
4. Support sales campaigns and drive product penetration at the branch level.
5. Maintain product knowledge and train team members on offerings.
Qualifications
• Proven proficiency in Customer Service Management, Customer Support, and ensuring Customer Satisfaction
• Strong Analytical Skills to assess customer data and improve service delivery
• Exceptional Communication skills, both written and verbal, to effectively engage with team members and customers
• Leadership skills and experience in managing a customer-facing team
• Ability to implement and optimize customer service strategies
• Familiarity with financial products and services is preferred
• Bachelor’s degree in Business Administration, Management, or a related field
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Manager (Authoriser) position is now open for candidates interested in the Accountant Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Accountant Jobs is a plus.
