Customer Service Representative

Full job description
Career with a heart! If you like helping people, and you want to feel supported in your work –– this is the opportunity for you. Every day, concerned people call the AlgaeCal helpline. They’ve just had bad news about their bones – and they’re scared they might break at any moment. But after talking with YOU, their fear will melt away.

We call our Customer Care Representatives – Bone Health Consultants – and a typical day might include:

Acting as a knowledge base for customers inquiries with respect to our products and their bone health
Actively listening to customers and providing them with everything they need to make an informed decision about AlgaeCal.
Supporting our customers through a variety of mediums (email, phone).
Processing orders and returns for customers.
Helping customers understand the results of their DEXA bone scans.
Updating the records of customer interactions, processing customer accounts, and filing documents. So yes, you’ll need to enjoy administrative tasks to thrive in this role.
But most importantly, setting our customers up for MAXIMUM SUCCESS
This opportunity is tailor-made for you if:

You’ve got a solid customer service background. You are passionate about natural health. You are an expert at building a rapport with customers and devoted to helping people find that aha moment – where they go from despair to hope. You’re organized. You’re humble. You think critically and creatively. You love to support and inspire others. You don’t just accept feedback – you WANT feedback, because you’re hungry to be better than you were yesterday. You’re also a brilliant multi-tasker who can effortlessly shift between a variety of priorities.

So if you want to work with some of the nicest people you’ll ever meet. And you want to feel good about making a difference in the world –– all while learning about natural health and working in a well organized and supportive workplace –– send us your resume. And BTW… some of our senior executives started out in this role –– so if you’ve got the talent, there’s no telling where this job might take you :)

To best service our clients, our Customer Success Centre is open 7 days per week until 5pm PST. Work schedules consist of five consecutive days and will be tailored to meet the business's needs. That said, we want to make your new role as conducive to your life and so your schedule will rarely change, however successful applicants must be flexible to work the needed fixed schedule.

The time rotation we are looking to fill is +am - 5pm PST.
Example shift rotation: Saturday to Wednesday or Tuesday to Saturday.
You’ll also enjoy the following benefits:

$52,000 starting salary with the opportunity to increase rapidly as training targets are met.
A generous healthcare package
Monthly team events and activities
Flexible Stat Holidays with the option to bank days for later use
Remote team building opportunities (Coffee Chats!)
Supported professional development and continued learning through training and coaching.
And above all, you’ll join a team that you’ll never want to leave. Culture is everything to us. Yes, we work extremely hard to change as many people’s lives as possible. But we know how to have fun and reward ourselves too.

You should know this…

AlgaeCal is a hyper-growth company, which means that the role is always evolving as the company grows. We are not a typical ‘transactional’ thinking company. We are a heart-based company where people come first. In order to be successful here, you will need to have this mindset, work smart, hard, and embrace everything that is offered.

If this sounds like a position for you, please respond to this advertisement with your resume and cover letter. This is an essential part of your application. We need to make sure you’re a good fit for our happy team - that’s why we’ll be paying close attention to your carefully written cover letter.

Applications submitted without a resume and cover letter will be unsuccessful.


Please, read carefully:

1. Write a cover letter addressing:

Why you're the best Customer Service Representative for this role. Give quantifiable examples of related achievements.
Describe why you fit perfectly with our values. Read them here: http://shorturl.at/lptFT
What's the toughest challenge you’ve ever overcome in your life? How did you overcome it?
What do you do for fun?
2. Explain what you’re doing now for a job:

If you don’t have one, explain why.
If you have one, explain why you’re looking elsewhere.
3. Upload your cover letter and resume:

Ensure that your cover letter and resume are saved and sent as one file.
Click the “Apply Now” button on this page and upload your (1) cover letter (2) resume.

*Important* AlgaeCal isn’t a boring run-of-the-mill company. So some of the questions in your online application might feel out of the ordinary. These questions are an essential part of your application. We need to make sure you’re a good fit for our happy team - that’s why we’ll be paying close attention to your answers.

For more information about us, please visit our website.

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