ENTERPRISE TECHNICAL SUPPORT SPECIALIST

Full job description
Job ID: 55759
Job Category: Information & Technology
Division & Section: Technology Services, Enterprise Services & Operations
Work Location: Metro Hall, 55 John St, Toronto, ON M5V 3C6
Job Type & Duration: Full-Time, Temporary (12 months) vacancy
Hourly Rate: $50.41 - $55.24
Shift Information: Monday to Friday, 35 hours per week
Affiliation: L79 Full-time
Number of Positions Open: 1
Posting Period: 07-Jul-2025 to 21-Jul-2025

Job Description

Reporting to the Senior Technical Support Specialist / Supervisor, Unix team, the Enterprise Technical Support Specialist participates in the optimization, implementation, administration of servers and ongoing support for ‘nix platform solutions.

Major Responsibilities:

Your primary responsibilities as an Enterprise Technical Support Specialist will be varied.

Specifically, you will:
Performs analysis of enterprise software, hardware and transmission facility using diagnostic tools to ensure the optimum operation and maintenance of technology solutions;
Ensures proactive action is taken for the operation, installation and support of the enterprise systems and solutions;
Maintains security on all enterprise server hardware, software and network, including set up, revision and cancellation of securities.
Monitors enterprise systems, products and network usage, performance and capacity. Performs trend analysis for system improvements;
Performs enterprise-wide user accounts administration including addition, deletion and change of user accounts according to approved policy, standards and procedures;
Responds to user inquiries, investigates and analyzes problems and develops solutions and/or action plans;
Conducts, updates and improves reviews of documentation, manuals, standards and procedures.

Key Qualifications:

Your application for the role of Enterprise Technical Support Specialist should describe your qualifications as they relate to:

Experience with MS SharePoint Administration.
Experience Administering and supporting Java based environments such as WebSphere, Tomcat or equivalent
Experience with CI/CD tools like GitLab, Nexus or equivalent
Experience with a scripting language such as Python, Bash, Ansible or similar.
Experience with Kubernetes/Docker and deployment of container images
Considerable experience working in Linux/Unix-based physical and virtual environments.
Considerable experience working in a large IT production, systems development or project environment.


You Must Also Have:

Knowledge in the Administration of OpenShift Container Platform.
Demonstrated ability to troubleshoot, generate incident reports, assist with problem resolution and clearly communicate the means to resolve incidents and/or enhance applications or systems.
Fundamental working knowledge of a project methodology and various levels of system and/or application testing.
Excellent verbal and written communication skills, with the ability to convey detailed technical information clearly and effectively to a variety of audiences.
Excellent interpersonal skills, with the ability to establish and maintain effective working relationships with all levels of staff and external contractors.
Ability to work independently and cooperatively in a team environment.
Ability to work under time constraints and meet deadlines.
Ability to work flexible hours.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:
City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.
 

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