FCSO Change |amp| Delivery Lead

The Role Responsibilities

Job Role

Identify, contribute, challenge and lead Project Management responsibilities for the Initiative funded projects in FCSO Screening and Monitoring Functions covering the FCSO engagement activities to achieve the strategic objective of FCSO technology and Operations landscape.

The role-holder is responsible to lead / support initiatives within the FCSO Functions impacting all FCSO Functions, GBS analysts and Country / Group FCC, at the same time be the champion on project management activities, driving a value-driven change implementation approach. A multi-faceted candidate is sought who
• Demonstrates a dynamic role which can shift between change manager / project manager depending on the project requirement for FCSO stakeholders’ engagement
• Ensures business needs are well understood and delivered
• Supports/leads project management and change management activities ensuring business readiness.
• Leads by example change management best practice on initiatives driven by the FCSO Enablement and Transformation (ENT).
• Maintains a balanced approach in project management and change delivery that aims to maximise ROI, minimize rework, and ensure solutions are built for the long term.
• Ensures roles and responsibilities defined are observed and hence drive the right level of accountability.
• Responsible for ensuring progress is made
• Responsible for promoting and supporting the Agile Manifesto. They do this by helping stakeholders understand Scrum theory, practices, rules, and values and how they are applied in the bank under New Ways of Working Standard.
• On a day-to-day execution, the role is responsible to
• Facilitate team events to ensure regular progress and that ceremonies achieve their desired purpose.
• Educate and coach team members and stakeholders on Scrum / Agile principles.
• Help the team members to manage the Backlog to maximise value.
• Help the team members avoid or remove impediments to progress, mitigate and resolve risks and issues which may impair delivery
• Maintain and report the agile metrics for the team.
• Contribute to Scrum of Scrums (where applicable) to resolve blockers, propose improvements, and discuss lessons learnt.

Key Responsibilities
• Conduit between the FCSO Functions, Technology, GBS analysts and Country / Group FCC.
• Review existing processes and drive process changes, where applicable.
• Liaison with Product Owners and various stakeholders on targeted SLA and people / process / technology migration oriented deliverables.
• Preparation of programme / project materials for various senior management committees as applicable.
• Responsible for the delivery of project / initiatives successfully within scope, budget and timeline.

Strategy
• Manage the interdependencies / intra-dependencies across multiple projects / programmes.
• Work with, and provide challenge to, project managers covering delivery across multiple teams.
• Ensure that project and programme delivery is following expected schedule / plan.
• Manage and track delivery milestones in a structured fashion, providing governance visibility.
• Help manage and resolve dependencies between multiple project streams, with appropriate escalation as required.
• Coordinate cross-stream delivery issues to resolution.
• Ensure project priorities, as defined through the respective project and programme governance committees, are followed.
• From participating in Project discussions, having the ability to identify, articulate and manage all risks, issues and change requests in a structured fashion, providing governance visibility.

Project / Delivery Management
• Coordinate internal resources and third parties / vendors for the flawless execution of multiple projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to monitor and track progress.
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
• Measure performance using appropriate project management tools and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and relevant stakeholders.
• Perform risk management to minimize potential risks.
• Establish and maintain relationships with third parties / vendors.
• Create and maintain comprehensive project documentation.
• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project.
• Delegate project tasks based on junior staff members' individual strengths, skill sets, and experience levels.
• Track project performance, specifically to analyse the successful completion of short and long-term goals.
• Meet budgetary objectives and make adjustments to project constraints based on financial analysis.
• Develop comprehensive project plans to be shared with all stakeholders as well as other impacted functions.
• Use and continually develop leadership skills.
• Attend conferences and training as required to maintain proficiency.
• Perform other related duties as assigned.
• Develop spreadsheets, diagrams and process maps to document needs.

Governance
• Be accountable for identification and escalation of potential risks and issues to senior management through appropriate governances’ channels / forums.
• Ensure Tracking and remediation of significant issues arising from project activities, audit reviews, etc. providing validation of closure of risks / issues.
• Responsible for preparation of project / programme materials for various senior programme management committees, risk committees, and for the preparation of regulatory updates, if required.
• Ensure that clear and accurate status reporting is being provided to governance committees such as FCSO Pre-Refinement Forum, FCSO Refinement Forum and the TTO QPR.
• Orchestrate / Facilitate decision making processes between senior stakeholders, as required.
• Ensure projects respect internal policies and frameworks, and the overarching programme governance standards.
• Set the project ready to pass internal audits.

Planning and Tracking
• Manage the interdependencies / intra-dependencies across multiple projects / programmes.
• Work with, and provide challenge to, project managers covering delivery across multiple teams.
• Ensure that project and programme delivery is following expected schedule / plan.
• Manage and track delivery milestones in a structured fashion, providing governance visibility.
• Help manage and resolve dependencies between multiple project streams, with appropriate escalation as required. Coordinate cross-stream delivery issues to resolution.
• Ensure project priorities, as defined through the respective project and programme governance committees, are followed.
• From participating in Project discussions, having the ability to identify, articulate and manage all risks, issues and change requests in a structured fashion, providing governance visibility.

Processes
• Agile Project and Programme Management.
• Define and manage Project Plan including dependencies.
• RAID Management and escalation as appropriate.
• Ensuring adherence to Programme Standards (e.g., progress reporting, risks and issues, change control, etc.) across the workstreams.
• Manage dependencies between all impacted workstreams.

People and Talent
• Proactively manage resourcing in team and on projects to support successful delivery.
• Lead through example and build the appropriate culture and values.
• Set appropriate tone and expectations from the team and work in collaboration with risk and control partners.
• Mentor and support members of the team.
• Foster good relationships with the Product Owners, Process Owners, Function Leads and Stakeholders.

Risk Management
• Identify project and business risks, escalating to the Chief Product Owner / Accountable Executive and Product Owner / Stream Leads (as appropriate) with strategies to mitigate that risk.
• Ensure all implementations mitigate risk where possible.
• Support all control checks undertaken under the T&O Operational Risk Framework (ORF).
• Adhere to the required standards of risk management to manage all project related activities.
• Coordinate with POs, 1LoD Risk Manager and 2nd line of defence.
• Ensure all change risk management activities of the Monitoring projects are completed and change / delivery artefacts are readily available.
• Coordinate with first line of defence (e.g. Risk Managers, Product Owners, Process Owners) and 2nd line of defence (e.g. Operational Risk Officer, Risk Framework Owners) to provide comprehensive change risk-based assessment coverage across the Group.

Regulatory and Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
• Ensure consistent quality control and standards across all programme / project mandatory artefacts.
• Build a strong and effective relationship with the key stakeholders in areas including CDD, COO, FCSO Operations, Compliance and Technology teams.

Other Responsibilities
• Embed Here for good and Group’s brand and values in FCSO Enablement and Transformation Team within India; Ensure backlog for Migration Utility team is upto date and regular governance / reporting and stakeholder communications highlight achievements, key risks and blockers if any.

Our Ideal Candidate
• University Degree in Science, Commerce or Finance.
• Experience in operations functions preferably Financial Crimes surveillance or payment operations.
• Scrum and Agile related training, certifications.

Role Specific Technical Competencies
• Change Management
• JIRA, Scrum Alliance, Agile Philosophy
• Documentation
• MS Tools - Powerpoint, Word, PDF, Excel, Visio, etc

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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Visit our careers website www.sc.com/careers

Job: Operations

Primary Location: Asia-India-Chennai

Schedule: Full-time

Employee Status: Permanent

Posting Date: 13/Oct/2024, 2:07:55 AM

Unposting Date: Ongoing

India
Tamil Nadu
Chennai Show on map Get directions