Front Desk Attendant

Qualifications
Proactive, takes initiative; creatively problem solves, exercises good judgment; attention to details; anticipates and exceeds guest expectations
Responsibilities
This individual will be responsible for ensuring guests experiences are in line with IRHG standards
This individual will be able to manage completion of daily tasks while working in various environments and assisting guests through arrival to departure
Always provide excellent and attentive service to guests
Handle confidential information, including guest records, with a high degree of integrity
Ensure proper credit card and key control policies are followed accurately
Obtain and verify essential guest information; ensure accuracy and completeness of all records for guest check-in/check-out needs, inquiries and reported problems
Responsible for knowing hotel emergency procedures
Maintain accurate accounts of cash, and credit transactions
Maintain the integrity of the guests’ privacy, including confidentiality of personal information
Process check-ins, check-outs, and room assignments, assist with luggage when necessary
Maintain a good working relationship with other departments and assist where needed
Maintain knowledge of room types, amenities and features, hours of operation and area attractions
Maintain a neat and organized work area
Maintain the integrity of Company proprietary information and protect Company assets
Maintain complete knowledge in the use of all office equipment, and property management systems
Follow all company safety and security policies and procedures
Report accidents, injuries and unsafe conditions
Attend required training and meetings
Job description
AT INDIGO ROAD

Our goal is to be the best job you'll ever have in the hospitality industry. No joke, it’s what we truly aim for. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart. Founded in 200+ by Steve Palmer, IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever.

Snowbird Lodge is seeking a friendly, motivated, and outgoing individual to join our Front Office team. This individual will be responsible for ensuring guests experiences are in line with IRHG standards. This individual will be able to manage completion of daily tasks while working in various environments and assisting guests through arrival to departure.

What we will ask of you:
• Always provide excellent and attentive service to guests.
• Handle confidential information, including guest records, with a high degree of integrity.
• Ensure proper credit card and key control policies are followed accurately.
• Obtain and verify essential guest information; ensure accuracy and completeness of all records for guest check-in/check-out needs, inquiries and reported problems.
• Responsible for knowing hotel emergency procedures.
• Maintain accurate accounts of cash, and credit transactions.
• Maintain the integrity of the guests’ privacy, including confidentiality of personal information.
• Process check-ins, check-outs, and room assignments, assist with luggage when necessary.
• Maintain a good working relationship with other departments and assist where needed.
• Maintain knowledge of room types, amenities and features, hours of operation and area attractions.
• Maintain a neat and organized work area.
• Maintain the integrity of Company proprietary information and protect Company assets.
• Maintain complete knowledge in the use of all office equipment, and property management systems.
• Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions.
• Attend required training and meetings.
• Proactive, takes initiative; creatively problem solves, exercises good judgment; attention to details; anticipates and exceeds guest expectations.
• Proficiency in Microsoft Word, Outlook and Excel preferred.
• All other tasks assigned.

United States
North Carolina
Robbinsville Show on map Get directions