Front Office Team Leader

Location
Melbourne VIC
 
Full job description
Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS


Job Description

As a Front Office Team Leader, you’re more than just the first impression—you’re the heartbeat of the guest experience. Reliable, approachable, and always switched on, you lead from the front and bring out the best in your team. From a smooth check-in to a warm farewell, you make every moment count. With your sharp eye for detail and genuine care, you’ll help create stays that guests remember—and come back for.

What you will be doing:

Be the go-to leader on the Front Desk - supporting the team and setting the tone for a smooth and memorable guest experience.
Make arrivals, departures, and everything in between feel effortless for our guests.; maintain accurate guest accounts and provide accurate, helpful information.
Attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
Lead by example, creating a supportive, energetic team culture that delivers warm, personal service- every time.
Monitor training and offer guidance to team members whilst on shift.
Maintain strict security procedures to ensure guest confidentiality and safety.
The successful candidate will:

Have the ability to work rotating 7 day roster.
Prior experience using Opera Cloud preferred
A natural people-person with a passion for hospitality and a guest-first mindset.
Be proactive and resourceful when attending to guest requests.
Have great attention to detail.
Be reliable and well groomed.
Be a strong team player with excellent communication and interpersonal skills.
Have a valid Responsible Service of ******* (RSA) Certificate in Victoria.

Additional Information

ABOUT NOVOTEL & IBIS MELBOURNE CENTRAL

Novotel and Ibis Melbourne Central is a dual branded hotel with 473 rooms conveniently located in the CBD.

Everything we do, we do to help make our guests and our people feel welcome and feel valued to give them the best experience they deserve!

What is in it for you?

Employee benefit card offering discounted rates in Accor worldwide from day one.
Learning programs through our Academies.
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.