Fund Accounting | Product Support Representative

Job Title : Fund Accounting - Product Support Representative Location : Pune Experience : 5- 8 Years Skills : Fund Accounting, InvestOne experience,Candidates should have Finance background MBA (Finance) Job Description : Are you curious, motivated, and forward-thinking At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open collaborative, entrepreneurial, passionate and above all fun. About the team : We are looking for an individual to be part of Client Experience (Product Support) team, which supports Investment Accounting Manager (formerly InvestOne). Team provides production support to APAC & Middle East clients for suite of products with InvestOne at the core of the suite. What you will be doing : Principal Responsibilities: The successful candidate will be involved in all the following aspects of the role: Providing day-to-day support to clients across multiple FIS products. Ensuring that all client queries are resolved maintaining high quality responses and timeliness. Acting as a first escalation point for clients and liaising with level 3 support teams to ensure issues are prioritized and resolved. Working and liaising with internal teams like product development team, technology services management team, professional services team, etc.. Understanding clients setup, workflow processes to replicate the client scenario and report the issues to concerned teams. Documenting customer information and recurring technical issues to support product quality programs and product development. Recreation of client issues in test environment, Identifies/documents how applications and systems interact to support business processes. Ad-hoc projects and initiatives based on the business needs. Ensuring client satisfaction by regular follow-ups / gathering feedback, managing expectations, and communicating clearly and efficiently with clients. This position involves working in rotational APAC shifts. What you bring: Knowledge / Experience Minimum 4-+ years of Capital Markets (Fund Accounting) experience The ideal candidate must possess NAV calculation experience working with mutual funds or hedge funds Knowledge of financial instruments and fund accounting are essential Excellent oral and written communications skills Working experience on InvestOne will be an added advantage. Good analytical and problem-solving capability Qualifications Bachelor's degree in Business, Accounting, Finance or a related field Competencies Fluent in English Self-starter but team mindset - work as part of a global team Customer service and team focus Ability to work effectively with minimum supervision with a strong sense of ownership What we offer you : A modern, international work environment and a dedicated and motivated team A competitive salary and benefits A variety of career development tools, resources and opportunities Time to support charities and give back in your community A fantastic range of benefits designed to help support your lifestyle and wellbeing Great workspaces with dedicated and motivated colleagues A broad range of professional education and personal development opportunities A work environment built on collaboration, flexibility and respect With a 50-year history rooted in the financial services industry, FIS is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $+ trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor's 500® Index. FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice