Guest Service Agent

Be part of our fun, supportive team
Casual role
Flexible shifts and hours
Competitive salary, excellent work conditions and employee discounts
Lancemore Crossley St Hotel is looking for friendly, experienced and well
presented Team Members who will fit into our culture of delivering outstanding
customer service. Currently we are looking for a casual position representing the
front of house reception team


ABOUT THE ROLE:

Portage of guest luggage to and from suites.
Assist reservation enquiries with rates, availability, packages and facilities and
services we have to offer.
Checks guests in and out of the Property accurately and in a timely manner.
Greets all guests that come into contact with Guest Relations ensuring that the
guest name is used at all times.
Handles guest enquiries and provides information on local attractions and gives
directions as required.
Answers all telephone calls within three rings in a professional friendly manner.
Informs guests of all facilities and services available in the Property.
Sets up guest accounts accurately.
Reconciles cashier floats at the completion of each shift maintaining an
accurate float.
Documents all transactions and alterations to accounts & reservations.
Communicate with Team Members on the following shift in order to ensure
continuity of service.
Communicate guest requests & issues to appropriate departments promptly
and efficiently.
Ensures special requests are actioned appropriately and timely.
Maintains the cleanliness and the presentation of the front desk at all times.
Collects payment of accounts and issues receipts accordingly.
Maintains dress and grooming standards at all times.
Carries out any additional duties assigned by the Front Office Manager or
management team.
Live the Crossley Street Hotel culture of striving to exceed our guests expectations at all times and having the "Yes We Can" attitude.
ABOUT YOU:

Passionate about delivering exceptional guest satisfaction
Be part of a team with exceptional employee engagement
Knowledge of a hotel's front office administrative duties – including the
administration of reservations, cash handling and reception duties is a distinct
advantage.
Commitment with flexibility to work mornings, evenings, weekends and public
holidays
Proactive and positive focus with a passion for the hotel hospitality industry

Australia
Victoria
Melbourne Show on map Get directions