Hiring For Bank | Branch Manager | Asansol |West Bengal|
Job details
Job description, work day and responsibilities
Full Job Description
Hiring For Bank : Branch Manager : Asansol (West Bengal)
From 4 to + year(s) of experience
₹ Not Disclosed by Recruiter
Asansol
or
Job Description
Roles and Responsibilities
Superior and Consistent Customer Service
Ensures Efficient complaint management within specified TATs
Drives high service scores
Conducts customer engagement programs and marketing events
Ensures proper implementation of CRM by the Sales, Relationship & BSD departments and to be reviewed at every interval
Strengthening Systems, Controls and Processes
Ensures Upkeep of the Branch and ATM and raises issues if required
Liaises with respective teams for effective and efficient Fraud Management within the cluster
Ensures branch compliance with Bank’s policies and processes
Ensures timely submission of MIS reports
Ensures safety and security of Bank and customer's assets
Ensures Audit related deliverables both internal and external are met as per the prescribed norms
Ensures Role clarity to employees in the branch and manage attrition
Cross Sell & Portfolio Management
Focuses on Sustained Revenue Generation for their respective branch
Acquire Liabilities of family/group members of customers in the non-managed portfolio
Ensures Cross sell of other bank and third-party products to existing customers in non-managed portfolio
P&L Management
Maintains the Profit and Loss statement and Balance Sheet for the branch
Executes the Branch Strategy in line with the overall Branch Banking strategy for the bank
Sustained revenue generation for the branch through cross sell of TPP, RA and BB products
Liabilities mobilization through CASA portfolio growth
Transactions:
Ensures all the counters are opened and staff is ready to service client’s atleast 15 minutes before the customer timings
Ensures proper scrutiny of all transactional documents submitted by the customer vis-vis branch checklist to ensure all that all necessary documents are submitted by the customer
Supports the Business Managers/Business Heads/Financial control team in preparation of any audit related deliverables i.e. internal /external concerning a transaction executed for a corporate client.
Addresses all transaction related enquiries i.e. pre, during & post transaction processing & escalations Ensure strong monitoring of all transactions in the branch & maintain accurate / strong MIS for the branch. The same may be needed by the bank for overall management of branch processes & business planning
Ensures frequent monitoring of all over-aged cases (deferrals, pending items, etc.) & appropriate escalation of the same in a timely & balanced manner to the senior management
Ensures that knowledge, skills & capabilities are built across entire team of BSPs, so as to have internal backups to ensure that work is not hampered in by absenteeism or resignations
Account Opening & Maintenance:
Monitors the processes for account opening, account maintenance & account closure related formalities as per our process
Handles customers’ enquiries and instructions, whilst ensuring that the Bank’s delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of Accounts etc.
Ensures adherence to process & documentation standards (e.g.,forms/checklists, welcome calling, approvals, etc.)
Role:Branch Manager
Salary: Not Disclosed by Recruiter
Industry:Banking
Department:BFSI, Investments & Trading
Role Category:Banking Operations
Employment Type:Full Time, Permanent
Key Skills
Business AcquisitionSalesCross SellingThird Party Products
Education
UG:Any Graduate
PG:Any Postgraduate
Doctorate:Doctorate Not Required
Company Profile
Skill Ventory
A Leading Talent research firm
Recruiter Name:Sarika Khodre
Contact Company:Skill Ventory
Telephone:+03+016222
Company address
You will be redirected to another website to apply.
Offer ID: #581599,
Published: 2 weeks ago,
Company registered: 2 years ago
