Job Description
📍 Location: Sector 47, Gurugram
🕒 Type: Full-time
💼 Salary: ₹20,000 – ₹25,000 (For candidates with 1-2 years of experience)
DocIndia.org is seeking a proactive and detail-oriented Operations Assistant (Patient Care Services) to support our mission of revolutionizing digital healthcare accessibility in India. This role is ideal for candidates looking to build a career in healthcare operations, patient coordination, and digital health services.
🔹Key Responsibilities
1. Appointment & Patient Management (60%)
Manage daily appointment scheduling, confirmations, and follow-ups.
Handle patient inquiries via calls, WhatsApp & CRM tools.
Maintain real-time updates to ensure smooth consultation workflows.
2. Project & Process Support (10%)
Assist in execution of project tasks, documentation, and coordination.
Support process improvement initiatives for operational efficiency.
3. Operational Issue Resolution (5%)
Identify workflow gaps, delays, or bottlenecks.
Report/escalate issues to the reporting manager and suggest improvements.
4. Coordination & Communication (25%)
Liaise with doctors, clinics, and internal teams for seamless operations.
Maintain accurate communication records and follow-up reports.
Contribute to improving patient experience and service standards.
✅ Candidate Requirements
Strong communication skills (English & Hindi)
Basic computer knowledge: Excel, WhatsApp Web, CRM tools
Good analytical & problem-solving ability
Attention to detail & proactive approach
Ability to remain calm and professional while dealing with patients
(Bonus): Experience or interest in healthcare/medical domain
🌟 What You’ll Gain
Learn healthcare operations in a fast-growing health tech environment
Hands-on experience with appointment & workflow tools
Time-management & professional conduct training
Certificate + Letter of Recommendation upon successful completion
Potential full-time role based on performance
📌 About DocIndia.org
DocIndia.org is India’s leading digital healthcare platform, connecting patients with verified doctors, hospitals, clinics, and diagnostic services across the country—enhancing accessibility, trust, and patient experience.
Monday to Saturday 9:30 AM – 6:30 PM
🌐 Visit Us: www.docindia.org
🕒 Type: Full-time
💼 Salary: ₹20,000 – ₹25,000 (For candidates with 1-2 years of experience)
DocIndia.org is seeking a proactive and detail-oriented Operations Assistant (Patient Care Services) to support our mission of revolutionizing digital healthcare accessibility in India. This role is ideal for candidates looking to build a career in healthcare operations, patient coordination, and digital health services.
🔹Key Responsibilities
1. Appointment & Patient Management (60%)
Manage daily appointment scheduling, confirmations, and follow-ups.
Handle patient inquiries via calls, WhatsApp & CRM tools.
Maintain real-time updates to ensure smooth consultation workflows.
2. Project & Process Support (10%)
Assist in execution of project tasks, documentation, and coordination.
Support process improvement initiatives for operational efficiency.
3. Operational Issue Resolution (5%)
Identify workflow gaps, delays, or bottlenecks.
Report/escalate issues to the reporting manager and suggest improvements.
4. Coordination & Communication (25%)
Liaise with doctors, clinics, and internal teams for seamless operations.
Maintain accurate communication records and follow-up reports.
Contribute to improving patient experience and service standards.
✅ Candidate Requirements
Strong communication skills (English & Hindi)
Basic computer knowledge: Excel, WhatsApp Web, CRM tools
Good analytical & problem-solving ability
Attention to detail & proactive approach
Ability to remain calm and professional while dealing with patients
(Bonus): Experience or interest in healthcare/medical domain
🌟 What You’ll Gain
Learn healthcare operations in a fast-growing health tech environment
Hands-on experience with appointment & workflow tools
Time-management & professional conduct training
Certificate + Letter of Recommendation upon successful completion
Potential full-time role based on performance
📌 About DocIndia.org
DocIndia.org is India’s leading digital healthcare platform, connecting patients with verified doctors, hospitals, clinics, and diagnostic services across the country—enhancing accessibility, trust, and patient experience.
Monday to Saturday 9:30 AM – 6:30 PM
🌐 Visit Us: www.docindia.org
💡 Quick Summary
Seeking a career-building opportunity? The Hiring For Operations Assistant position is now open for candidates interested in the Retail & Wholesale sector. This role in Central Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Retail & Wholesale is a plus.
