HR Advisor - HR Consultancy

Job description
Description
You will play a key role in providing first-line advice, support and guidance to our diverse client base on a wide range of employee relations issues. You will work as part of the Response Team Leader to ensure that client queries are handled efficiently, effectively, and in compliance with employment legislation.

Key Responsibilities
• Ensuring high-quality, timely HR advice, documentation, and support across all client related matters.
• Assist with ER activity, assisting and potentially leading on case management to ensure best practice, fairness, and legal compliance.
• Compliance: assist the team with updating all client documents on an annual basis with any legislative changes as well as ensuring our internal documents are up to date with current legislation.
• New Starters: Draft offer letters and contracts, manage onboarding processes, advise on right-to-work checks, and input new starter information into client HR systems.
• Leavers: Process leaver administration, handle leaver queries, draft leaver letters, update benefits providers, and support with exit interviews.
• Benefits Administration: Enrol employees in benefits programs, manage salary review and bonus/commission letters, and administer promotion letters and contracts.
• Payroll: Liaise with payroll providers as required.
• HR Systems: Maintain accurate employee data in HR systems, manage personnel files, and keep HR templates up to date.
• Other: Track and complete DBS checks, assist with trainee assessment centres, and provide ad hoc support to rest of the team.

Sustainable Success:
• Respond promptly and effectively to client queries received via phone, email, and online platforms, providing accurate and timely information and advice on a wide range of HR matters, including ER issues.
• Maintain meticulous records of client interactions and employee data within the case management system and client HR systems, ensuring data accuracy and confidentiality.
• Escalate complex or high-risk cases to the Senior HR Advisor or Senior HRBPs, as appropriate, to ensure timely and effective resolution.
• Assist in the development and continuous improvement of knowledge management resources, ensuring the HR team has access to up-to-date information and best practices.
• Keep up to date with changes in employment law and HR trends, proactively updating knowledge and skills to maintain expertise
• Ensure ensuring accuracy of data and records of advice given
• Lead on contracts, handbook and policy drafting.

People First:
• Demonstrate empathy, professionalism, and confidentiality in all client and employee interactions, fostering trust and rapport.
• Exhibit a strong understanding of HR principles and best practices, applying this knowledge to guide and support clients and their employees effectively.
• Provide clear and concise explanations of HR processes to clients and employees, empowering them to navigate challenges and make informed decisions.
• Assist in the creation of user-friendly resources and tools that enable clients to effectively manage HR matters independently.
• Champion a culture of fairness and respect in all HR matters, promoting positive workplace relationships.
• Provide first-line HR advice on queries for all clients, responding promptly and efficiently.
• Handle basic ER cases, escalating complex issues as needed.
• Ensure quality of first-line advice and admin outputs.

Clients at Our Core:
• Ensure all client queries and employee requests are handled promptly and efficiently, consistently meeting or exceeding agreed-upon service level agreements.
• Provide clients with accurate and up-to-date information on employment law and HR best practices, empowering them to make informed decisions.
• Build strong relationships with clients, establishing trust and rapport through open communication and proactive support.
• Contribute to client satisfaction by delivering exceptional service and exceeding expectations.
• Proactively identify trends and potential HR risks for clients, providing insights and recommendations to mitigate potential challenges.
• Conduct on-site client visits when necessary, providing hands-on support and guidance.
• Assist the team and support them to manage client relationships. Learn how to identify client needs, develop tailored HR solutions, and ensure ongoing client satisfaction and retention. Understand what we offer as a firm and start to identify opportunities to upsell services and introduce clients to other service lines within the consultancy, maximising client value and driving business growth.
• Manage HR administration for outsourced clients.

One Firm Philosophy:
• Support any People related projects or initiatives.
• Support HRBPs with complex ER cases for outsourced HR clients such as Redundancy, TUPE.
• Admin support to HRBPs on project work/OD.
• Support Senior HRBPs with documentation and prep for complex cases.
• Support the wider HRC team and be a confident point of contact for all queries.
• Collaborate effectively with colleagues across the consultancy, ensuring seamless delivery of integrated HR solutions.
• Share HR knowledge and best practices with team members, fostering a culture of continuous learning and improvement.
• Actively contribute to the development and enhancement of the consultancy's HR service offerings, identifying opportunities for innovation and expansion.
• Participate enthusiastically in team meetings and company-wide initiatives, contributing to a positive and collaborative work environment.

Intelligent Innovation:
• Stay informed about the latest trends, technologies, and best practices in employment law and HR, proactively seeking opportunities to enhance service delivery.
• Utilise technology solutions effectively to improve the efficiency and effectiveness of the HR Consulting team's operations.
• Contribute to the development and maintenance of knowledge management systems and resources, ensuring easy access to critical HR information.
• Identify opportunities to streamline processes and improve service delivery, leveraging technology and innovative approaches.
• Show initiative to improve process efficiency in all aspects of your role.

Skills, Knowledge and Essential Expertise
• Bachelor’s degree in human resources or other HR/reward related qualification desirable.
• Experience in an HR advisory role with exposure to employee relations matters.
• Knowledge of employment law and ER best practices.
• Excellent communication, interpersonal, and active listening skills.
• Proficient in Microsoft Office Suite and case management systems.

About the Company:
Moore Kingston Smith