HR & People Performance Manager

Job description
Contact Us- Recruitment@hopehomecare.co.uk

To lead the delivery of high-quality HR operations across Hope Homecare, ensuring a proactive approach to staff performance, wellbeing, retention, and development. This role oversees all HR processes from appraisals and bonuses to wellbeing initiatives, with support from a part-time HR Assistant and the Citation HR platform for legal compliance and policy support.

Key Responsibilities
• * Lead and document all staff appraisals and supervisions, including follow-up actions.
• * Track development goals and ensure promised training or qualifications are actioned.
• * Own and maintain the bonus tracker; issue monthly letters and coordinate with payroll.
• * Oversee Divya (HR Admin), checking accuracy of files and onboarding documentation.
• * Process DBS checks and monitor renewals for all relevant staff.
• * Lead Employee of the Month programme, staff celebration calendar, and morale initiatives.
• * Organise and send birthday cards, new baby gifts, bereavement gifts, and sick leave support.
• * Plan and coordinate the Christmas party, Christmas cards, and staff gift organisation.
• * Manage internal HR communications – emails, WhatsApp updates, posted staff messages.
• * Conduct exit interviews, analyse trends, and produce monthly turnover reports.
• * Ensure annual salary uplift planning, letters, and payroll integration with Rudra.
• * Handle grievances, disciplinaries, maternity/paternity/bereavement leave requests.
• * Liaise with Citation HR for employment law and disciplinary procedures.
• * Promote and monitor usage of staff wellbeing services like BupaAssist.
• * Regularly audit staff files and HR records for CQC/Home Office/PAMMS readiness.

Key Relationships
• Divya (HR Assistant) – oversight and task delegation - Rudra (Accounts & Payroll) – coordination for pay-related actions - Marzana (Compliance Manager) – alignment of HR files with audit standards - Fabiola (In-house Trainer) – training requests and follow-ups - Saeran (Recruitment Officer) – recruitment process input - Aggie (Deputy Manager) – field team performance escalation

Requirements
• Minimum 3 years’ HR experience (health and social care preferred)
• * Strong understanding of UK HR law and employee lifecycle
• * Excellent written communication and organisational skills
• * Experience handling staff issues including disciplinaries and grievances
• * Comfortable working independently with remote tools and systems
• * Ability to analyse staff trends and propose actionable improvements
• * Familiarity with Sage 50, Access People Planner, and HR portals is a plu

Benefits

ope Homecare is committed to staff development and retention. This role is critical to delivering a compliant, compassionate, and engaging experience for all our employees.