International Customer Service Coordinator I

Profile insights
Here’s how the job qualifications align with your profile.
Skills

Microsoft Powerpoint
(Required)

Microsoft Excel
(Required)

Marketing
(Required)
+ show more

Do you have experience in Microsoft Powerpoint?
Education

Bachelor's degree
(Required)

Associate's degree
(Required)

Do you have a Bachelor's degree?
Languages

Spanish
(Required)

English
(Required)

Do you know Spanish?
 
Job details
Here’s how the job details align with your profile.
Job type

Full-time
 
Location
Estimated commute
Add your address to estimate commute
Job address
180 Hartwell Road, Bedford, MA 01730
 
Full job description
Overview:
Job Summary

The International Customer Service Coordinator I is responsible for processing all customer orders in the system with a high level of accuracy.This role involves issuing credit and debit requests, entering system tickets for discrepancies and interacting with the sales team as needed. The primary focus of this role is ensuring precise and timely order entry.
Responsibilities:
Key Accountabilities
Process customer orders in the system accurately and efficiently.
Issue credit and debit requests in accordance with company policies.
Enter system tickets to address and resolve order discrepancies.
Interact with the sales team to address order-related queries and issues.
Maintain accurate records of all transactions and communications.
Performs other duties as assigned.
Networking/Key relationships
Internal Client Services teams
Planning Team
Warehouse
Import/Export
Operations & Manufacturing
Marketing
QA/RA
Qualifications:
Minimum Knowledge & Experience required for the position:
Associates degree in Business or related field required. Bachelor's deree in Business Administration, Finance, or related field preferred, or equivalent experience
Minimum 2 years related experience in Customer Service environment/ Finance /International Operations preferred
Basic knowledge of Microsof office System, including Word, Powerpoint, Excel required
Knowledge of SAP ERP preferred
Fluency in English required. Fluency in Spanish, written and spoken desirable
Skills & Capabilities:
Strong attention to detail and accuracy in data entry.
Good organizational and time management skills.
Strong customer focus.
Strong problem solving and analytical skills.
Team player with a proactive attitude.
Travel requirements:
Occassional travel may be required.