Lead| Front Desk Manager

JOB POSITION - LEAD/ FRONT DESK MANAGER

COMPANY PROFILE

Welcome to Hongyi JIG Rapid Technologies Co. Ltd. - Pioneers in Product Development and Dies Moulds Manufacturing.

With offices in India and Hong Kong, we bring 25 years of invaluable experience to the field of product development. Over the years, we have successfully assisted more than 500 customers across 8 countries in establishing projects worth a staggering 4000 crores of investments. As an ISO +000 certified company, we pride ourselves on our mastery in Product Development, Tools Development, and Project Management. Our track record speaks for itself, with over 3160 manufacturing projects completed to date and the prestigious recognition of 7 best product design awards. With a significant market presence in the Home Appliances industry, FMCG, and making strides in the automotive industry, we have established ourselves as a trusted partner for numerous businesses.

At Hongyi JIG, we believe in delivering excellence and innovation in every aspect of our work. Our dedicated team of professionals is committed to providing cutting-edge solutions that meet and exceed the expectations of our clients.

JOB BRIEF

We are looking for a dedicated and professional Front Desk Manager/Receptionist to join our team. The ideal candidate will be the first point of contact for visitors and clients, responsible for providing a welcoming and efficient reception experience. Key responsibilities include managing the front desk operations, assisting and coordinating with visitors, handling appointment scheduling and meeting preparations, and performing various administrative tasks to support smooth office operations. The successful candidate will excel in communication, organization, and customer service, ensuring a positive experience for everyone who interacts with our company.

Key Responsibilities:

1. Reception Management
• Greeting and Welcoming:

Warmly greet visitors, clients, and employees.

Ensure all visitors sign in and are directed appropriately.
• First Point of Contact:

Answer, screen, and direct incoming phone calls and emails.

Handle inquiries from both external and internal stakeholders.

2. Visitor Assistance
• Visitor Coordination:

Manage the visitor logbook.

Promptly inform relevant personnel of visitor arrivals.
• Hospitality:

Offer refreshments to visitors and ensure their comfort.

Maintain a tidy and welcoming reception area.

3. Meeting and Appointment Management
• Scheduling:

Manage the Director’s calendar, schedule meetings, and appointments.

Coordinate and confirm meeting details with stakeholders.
• Meeting Preparation:

Ensure meeting rooms are set up and equipped as needed.

4. Administrative Support
• Document Management:

Handle incoming and outgoing mail and courier services.

Maintain and update filing systems, both electronic and paper-based.
• Office Supplies:

Monitor and order office supplies to ensure availability.
• Support to Other Departments:

Provide administrative support to other departments as required.

5. Communication and Coordination
• Internal Communication:

Disseminate information and announcements within the office.

Coordinate with various departments for seamless operations.
• External Communication:

Liaise with clients, suppliers, and service providers professionally.

6. Customer Engagement
• Client Interaction:

Handle client queries and concerns with professionalism and efficiency.

Ensure high levels of customer satisfaction.
• Customer Relations:

Keep in touch with existing customers via greetings, gifts, WhatsApp messages, and emails.

7. Lead Management
• Lead Capture:

Capture all incoming leads from various marketing campaigns.

Enter and manage leads in the CRM ERP system (SETU).
• Follow-Up:

Conduct regular follow-ups to schedule customer visits and update lead status.

8. Complaint and Service Management
• Issue Handling:

Log customer complaints and service calls in the ERP system.

Follow up with the internal team to ensure timely resolution.

+. Team Coordination & Follow-Up
• Follow-Up on Tasks:

Monitor and follow up on today's and pending tasks from meetings (MOM) and delegated tasks.

Ensure progress on operational and sales funnel milestones.

10. Miscellaneous Duties
• Event Coordination:

Assist in organizing company events, meetings, and conferences.
• Ad-Hoc Support:

Support the team with various ad-hoc tasks as required.

Qualifications:
• Proven experience as a receptionist, front office representative, or similar role.
• Proficient in Microsoft Office Suite.
• Hands-on experience with office equipment (e.g., fax machines and printers).
• Professional attitude and appearance.
• Excellent communication and interpersonal skills.
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational skills.

India
Delhi
North Delhi Show on map Get directions