Associate, Operations II

Full job description
Job Summary

Job Description

What is the opportunity?

As an Operations Associate II – Mail & Distribution, you will be responsible for handling all Incoming/Outgoing mail and processing activities such as sorting, inserting client documents in a timely manner to provide a positive client experience. Additionally, you will be responsible for securely handling pickup and delivery of stock certificates, cheques, documents, etc. from brokers, banks and other institutions throughout downtown core. You will liaise with various operations departments to research and investigate inquiries and issues, as well as resolve concerns with the aim to provide a seamless operations service experience.

What will you do?

Provide accurate processing support for standardize and/or manual processes within Mail & Distribution Department.
Messenger - Plan and follow most efficient routes for pickup and delivery or high value items.
Maintain highest degree of security and control of documents at all times while keeping record of daily deliveries and pickups.
Assist with opening mail and distribute as per Internal Controls.
Support team in all weekly/monthly high volume mailing to meet team benchmarks and service level agreements.
Accurately review, verify, and/or record data into technology supporting department processes. Understand department procedures and required accountabilities in the area or department in which the incumbent works. Refers to department manuals for instructions and task assignments for the specific role.
Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation’s departments, RBC Business Units, external customers or industry participants. Address escalated questions independently; seeking assistance from Team Lead or Manager as appropriate following established department procedures.
Reduce risk or increase efficiencies by suggesting process changes and system modifications. Participate in testing and implementation of new systems and processes as required.
Perform other duties and responsibilities as assigned.
What do you need to succeed?

Must-have

4-year degree from an accredited university (or equivalent) OR High school diploma (or equivalent) AND 2 years of job-related experience.
Effective problem identification, analytical, and resolution skills along with proficient computer skills in Windows-based software products. Effective exceptions based processing skills.
Ability to communicate effectively both verbally and in writing, excellent customer service skills, organizational skills, and superb attention to detail.
Ability to handle multiple priorities in a fast-paced and deadline driven environment.
Strong teamwork and relationship building skills, as success is dependent on working in co-operation with others
This role is fully in-office, 5 days a week
Nice-to-have

PC literate in MS Office applications Excel
Prior banking experience in Operations/Back Office is an asset
Process Improvement and innovation.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business
Job Skills

Active Learning, Communication, Computer Literacy, Critical Thinking, Customer Service, Delivery Services, Document Organization, Mail Distribution, Microsoft Excel, Microsoft Outlook, Operational Delivery, Problem Resolution, Process Improvements, Processing, Time Management
Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO
City:

TORONTO
Country:

Canada
Work hours/week:

37.5
Employment Type:

Full time
Platform:

WEALTH MANAGEMENT
Job Type:

Regular
Pay Type:

Salaried
Posted Date:

2025-07-04
Application Deadline:

2025-07-18
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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