Manager, Global Banking & Markets - Customer Data Services

Location
Toronto, ON M5C 2V9
 
Full job description
Requisition ID: 231794

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.


Purpose


Oversees and actively contributes to a team of resources to oversee and execute on the regulatory reporting commitments of the Customer Data Services team by engaging with the various business lines to help identify and master records related to relevant levels and efficiencies. The incumbent will ensure compliance with service level agreements (SLAs) with respect to time- to-remediate and data quality issues, as well as internal team expectations.


Is this role right for you? In this role you will:


Responsible for the client reference data to support Customer Data Services’ consumers including but not limited to Axiom and Hammer programs which entails remediation of in-scope records, sending out reports and handling and questions or issues from Finance and Regulatory Reporting teams.
Maintains a BAU process for Customer Data Services including but not limited to Axiom, Hammer, LIQ, and CIRO programs which are regulatory requirements across regions..
Accountable for training BAU and project resources on GBM entity resolution process and procedures as well as provision of support for project team mastering process.
Review of new records from existing systems and changes of status for records from certain systems to ensure proper legal entity grouping.
Responsible to run periodic data quality reports to ensure accurate data is being provided to downstream consumers and/or ascertain that the team is checking this information.
Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Works as part of the Customer Data Program leadership team, tasked with standing up the Customer Data Services team, along with the Entity Resolution system to manage and lead the day-to-day activities.
Manages and directs day to day Run the Bank activities performed by Customer Data Services Production Support Operators.
Accountable for performance management for the Customer Data Services team specifically for the team members reporting to them
Identifies and manages the resolution of customer data quality issues
Manages remediation of customer data matching and validation incidents including registration and classification in the enterprise incident reporting system.
Periodically reviews services implementation technologies and procedures and recommends methods to tighten or improve.
Champions a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Dimensions


Primary responsibility is to reconcile and remediate data issues including both BAU activities and related projects
Responsible in-part for resourcing and staffing of the Customer Data Services team
Responsible in-part for developing and refining metrics to measure team performance
Responsible in-part for developing and refining operational models for improving remediation efficiency
Responsible in-part for ownership of gold-source Customer Data Record
Responsible for working with consumers of Customer Data Record to ensure consumption requirements are addressed

Do you have the skills to enable you to be successful in this role? We would love to work with you if you have:


Proven track record in financial services operations, including:
Leadership
Client Onboarding and/or KYC experience required
Project Management
Communication Proficiency
Resource Performance Management
Problem Solving/Analysis
Experience with investment banking/capital markets customer data a plus.
Experience running a catalog of services in a technical operations environment, using performance metrics and SLAs.
Experience with Global Banking and Markets Customer data
Experience interacting with Senior Management as well as the GBM Front/Middle Office
Experience in matching/deduplication concepts and software implementations desired.
Experience with making business focused data quality rules executable desired.
Experience with managing production issue registration, classification, investigation and escalation.
Background in creating and provisioning consumer views of customer data (both SQL and non-SQL) a strong plus.
Data Governance experience for domains including annual attestations/charters a strong plus
Experience with Master Data Management AI software such as TAMR a strong plus

Working Conditions


Work in a standard office-based environment; non-standard hours are not a common occurrence. Limited travel internationally, primarily the US may be required.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.