Manager - Key Accounts

Manager – Key Accounts

Department: Sales & Business Development

Location: [Bangalore]

Reporting to: Head – Sales & Business Development

Industry Type: Elevator Industry

Job Description Summary

The Manager – Key Accounts will play a pivotal role in managing and expanding relationships with our most valued clients. This individual must exhibit exceptional professionalism, strategic thinking, and the ability to represent the COMPANY confidently to top-tier clients and decision makers. The role demands a high-caliber professional who can not only retain and service large accounts in elevator industry but also spearhead business development and secure large scale projects that fuel the company’s growth.

Key Responsibilities

· Serve as the strategic interface between the COMPANY and its high-value clients, ensuring premium client experience and satisfaction.

· Identify, pitch, and win large scale projects by building strong rapport with senior decision makers in real estate, infrastructure, hospitals, and other verticals.

· Drive end-to-end account management, from onboarding to delivery coordination, billing follow-ups, and renewal strategies.

· Deliver customized proposals, presentations, and solutions tailored to the strategic needs of each account.

· Coordinate across internal departments (Design, Installation, Service, Compliance) for smooth and timely execution of commitments.

· Handle client escalations with ownership and urgency, ensuring swift resolutions and maintaining confidence in COMPANY's reliability.

· Maintain detailed account documentation, activity trackers, pipeline status, and performance dashboards.

· Ensure growth of key accounts through upselling, cross-selling, and continuous engagement.

· Represent COMPANY in client meetings, project kickoffs, audits, and review presentations.

· Lead key account reviews, generate MIS reports, and support senior management with client insights.

Key Skills & Competencies

· Strong executive presence and polished communication

· Confidence in dealing with CXOs, architects, and consultants

· Excellent negotiation, persuasion, and problem-solving abilities

· Ability to work under pressure and deliver results

· High proficiency in CRM systems, Excel, and business reporting

· Strong follow-up discipline and attention to detail

Qualifications

· Bachelor’s Degree in Engineering or Business Administration; MBA preferred

· 7 to 10 years of experience in Key Account Management in Elevators

· Elevator/Infrastructure/Real Estate B2B experience is highly desirable

· Proven ability to close large-value deals and handle high-stake clients

Behavioral & Protocol Expectations

· Maintain utmost professionalism in client and internal interactions

· Be punctual, responsive, and solution-oriented at all times

· Uphold confidentiality and compliance as per company policy

· Display team spirit while taking full ownership of your deliverables

· Represent the COMPANY brand with dignity and long-term relationship focus

Job Type: Full-time

Pay: From ₹34,035.77 per month

Schedule:

Day shift
Ability to commute/relocate:

Bengaluru District, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

What is your current CTC?
What is your Expected CTC?
What is your Notice period?

Experience:

B2B sales: 7 years (Required)
Language:

Kannada (Required)
Location:

Bengaluru District, Karnataka (Required)
Work Location: In person