Manager_IT Delivery Manager_Pune

About VOIS

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About VOIS India

In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Job Role

Key Responsibilities:
• As a skilled and visionary IT Program Manager, you will play a pivotal role in propelling our organization to unparalleled success in Technology solutions. We are seeking an exceptional individual with a proven track record in IT Delivery, Program & Projects Management. This Delivery position offers an extraordinary opportunity for professional growth and impact.
• As the successful candidate, you will lead and drive end to end Projects independently.

responsible for IT delivery management in the Application Development, Maintenance & Operations space; R&R include Delivery Management, Customer Management, Quality Management, Technology Management, SLAs/KPIs Management, Team Management, Cost (P/L) Management, Risk/Issues Management etc.
• You will have responsibility to drive, coordinate and monitor the overall program/project scope, plan and budget. You will need to make sure that all the IT stream activities are in place and the different teams are working as expected to guarantee a successful delivery; need to manage the SDLC phases viz. Design, Development, Test, Deployment, Support; need to be closely involved with efforts/cost estimation, negotiation, SOW, agreements, SLAs/KPIs etc.; onboard high caliber team members across the technology & domain
• You will also coordinate with local markets and manage and coordinate the changes required locally to ensure end to end functionality.
• Guarantee all the applications work after the migration as per design, adopting a solid test approach.
• Ensure the new operating model is functional and that a proper KT/training is planned from SI to Operation team.

Required Qualifications And Skills
• BTech, B.E, MCA, or MBA preferred
• Overall 9+ years of experience including
• At least 4 years of relevant experience in end-to-end IT delivery management - At least 5 years' experience with Technical Delivery/Design/Development etc.
• Ability to manage estimates, tasks, escalations, risks/issues * Experience with system integration (Application Development, Maintenance, Support) * Proven ability to implement large scale, complex system solutions for multi-functional, multi-national organizations * Extensive experience in delivering projects in a Global environment

VOIS Equal Opportunity Employer Commitment

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, ****** orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion, Top 50 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Apply now, and we’ll be in touch!