Market Business Service Officer

Full job description
POSITION SUMMARY:

Market Business Service Officers (MBSO) are responsible for shaping the future of service by modernizing our client experience through an elevated standard of care. The Market Business Service Officer (MBSO) will work closely with the Market Management team to lead and supervise all service and business functions across the Market. This includes the management of the Business Service Managers within the Complex. The Complex Business Service Officer is responsible for leading and driving the Firm’s key strategic initiatives, contributing to a strong complex culture, development of employees, ensuring a high level of client service, and general oversight of operational processes. The CBSO keeps the Complex Management team and Regional Business Service team informed of significant matters and must determine when escalation is necessary.

DUTIES and RESPONSIBILITIES:

Leadership and Supervision

Lead the Complex in executing the organization’s strategic priorities by influencing and coaching behavioral change
Lead, mentor, and supervise a team of Business Service Managers and Service Professionals
Review and oversee the Complex procedure for onboarding new hires, including newly recruited Financial Advisors and their Support Professionals in conjunction with the Complex Service Coaches
Ensure Service Professionals are being recognized and rewarded within the Complex
Oversee various projects throughout the Complex, including various real estate and facilities initiatives
Manage risk and assure positive audit results throughout the Complex in partnership with Risk and Compliance
Champion and support diversity & inclusion
Communication and Relationship Building

Maintain strong relationships with key partners within the Complex, Region and Home Office
Facilitate and oversee resolution of client needs across the Complex
Act as liaison between the complex and various Home Office departments within the Firm as necessary (e.g., spearheading various platform pilots and/or national rollouts locally within the Complex)
Actively participate in Regional and National calls and stay abreast of key topics in order to effectively cascade communications within the Complex
Conduct meetings to effectively communicate progress against strategic priorities, revisions to policies and procedures, upcoming platform enhancements, share best practices, foster open dialogue on timely topics, and promote teamwork within the Complex
Partner closely with Human Resources regarding all aspects of people management
Operational Oversight

Standardize operating procedures across the Complex, leveraging national best practices and guidance
Accountable for Complex expense management, including but not limited to controllable budgets and headcount allocations
Review and action various Complex approvals requiring attention
Administer other duties as delegated by the Complex Management team or Regional Business Service team
Ensure compliance with Firm policies and procedures with regular self-audit testing
Qualifications:

EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:

Education and/or Experience

Bachelor’s degree required or equivalent education
Previous industry management experience
Active Series 7, 8 (or 9 and 10), and 66 (or 63 and 65)
Other licenses as required for role or by management
Knowledge/Skills

Evidence of strong leadership capabilities
Strong attention to detail
Ability to manage relationships, motivate and lead groups of people at various levels
Effective written and verbal communication skills
Ability to prioritize and resolve complex problems and escalate as necessary
Ability to provide comprehensive feedback and solutions to complex issues
Exceptional organizational and time management skills including delegation of work
Exceptional conflict resolution skills
Exhibit good judgment
Ability to think and execute strategically
Ability to travel within the Complex, Region, and Home Office as needed
Ability to identify and source top talent
Reports To:

Associate Regional Business Service Officer with a dotted line to the Market Manager
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-officesinto your browser.

Expected base pay rates for the role will be between $170,000 - $215,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, *** stereotype, gender, gender identity or expression, transgender, ****** orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

United States
New York
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