Member Experience Consultant

Full job description
Job no: 494350
Work type: Permanent full time
Location: Townsville
Categories: Member Services & Sales
HBF Employee Benefits

Fully subsidised Gold Hospital Insurance Cover
Flexible working and work from home options
3 additional wellbeing days each year (on top of our standard 20 days annual and 10 days personal leave)
2 volunteering days per year
18 weeks paid parental leave (after 12 month of continuous service)
Access to corporate discounts across a range of gyms, retail, restaurants, and hotels
About the opportunity
You will join Queensland Country Health Fund/HBF as a Member Experience Consultant providing exceptional service to our Members in the moments that matter. We're a team that puts our Members first; we are dedicated to enhancing lives through innovative solutions and outstanding service. As a Member Experience Consultant, you'll be at the heart of our mission, turning everyday interactions into extraordinary moments.

This role operates in a fast-paced contact centre, based in the Queensland Country Centre in Aitkenvale, as the first point of contact for Member queries.

You will be on the front line of our organisation, providing support to our valued Members. Your main responsibility will be to ensure our Members receive the best possible experience, addressing their needs with empathy, efficiency, and expertise.

We’ve been looking after our Members’ needs since 1977; are you ready to join a business that puts their Member’s first, and in turn provides a fantastic work culture?


Let’s talk about you
Are you passionate about delivering exceptional service and creating memorable experiences? Do you thrive in a dynamic environment where your contributions make a real impact? If you are – you could be one of our valued team Members here at Queensland Country Health Fund.

People Passion
Excellent Communicator
Empathetic Problem Solver
Tech-Savvy
Adaptable and Resilient
Don’t worry though, we don’t expect you to jump straight in. If successful, you will undertake fun and dynamic, fully paid training program provided over the first 6 weeks of your employment to give you the tools you need to start helping our Members the Queensland Country Health Fund way.


What you'll do
Be the face of our Brand: Connect with our Members across our various channels, providing expert guidance and personalized support.
Deliver WOW Moments: Go above and beyond in every interaction, ensuring our Members feel valued and heard.
Solve Problems with Heart: Use your problem-solving skills to address Member needs and turn challenges into opportunities.
Educate and Empower: Help Members understand their benefits, guiding them through our products and services with clarity and care.
Collaborate and innovate: Work with cross-functional teams to continuously improve the Member journey.


Next Steps


At HBF, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. HBF is a place of belonging. We are proud of who we are, and we encourage applications from diverse groups such as Indigenous and Torres Strait Islander people, physical ability, age, ****** orientation, gender identity or expression and family background, including caring responsibilities.

Advertised: 25 Jul 2025 E. Australia Standard Time
Applications close: 08 Aug 2025 E. Australia Standard Time

 

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