Night Auditor - Full Time

Full job description
Company Description

“Hospitality is a work of Heart” - At Mövenpick Hotel Hobart we do ordinary things in an extraordinary way. We believe true hospitality is about turning small gestures into heartwarming moments and are looking for a

Located in the heart of Hobart, this 221-room premium hotel offers an exceptional location, unique design, outstanding service, and an exciting dining concept.

As a Night Auditor, no two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - check-in, check-out, luggage assistance, valet parking, and responding to guest requests - whilst creating unforgettable heartfelt moments.

Join us and become a Heartist®.


Job Description

What you’ll be doing:

Welcoming our late arrival guests and farewell to our early departures.
Ensure the smooth and efficient running of the Hotel’s overnight operation, maintaining guest satisfaction and the safety and security of the property.
Taking initiative to ensure positive and productive interactions with our customers.
Undertake the daily reconciliation of the Hotel’s trading, including checking and preparing reports, completing audits, and collating the necessary paperwork for departures.
Prepare and distribute relevant reports to relevant departments.
Managing and confirming reservation details and accounts for in-house guest details ensuring all details are recorded accurately.
Providing efficient service for guest registration and departure by checking in and out guests as required.
Maximising guest satisfaction as well as the safety and security of the property.
Attending to guests' requests efficiently and effectively to ensure total customer satisfaction.

Qualifications

The must-haves:

Be a night owl who enjoys working with a team
Exceptional customer service & communication skills
Excellent time management skills and the ability to work autonomously
A hands-on team player with a can-do attitude
Initiates contact and establishes rapport easily
Willingness to take ownership and have the initiative to carry out different tasks as required
A good understanding of finance and accounting practices
The ability to coordinate multiple tasks whilst maintaining attention to detail
Your Responsible Service of ******* (RSA) Certificate
A current drivers license is essential
Knowledge of Opera Cloud is a bonus
An ability to work 11:00 pm to 7:00 am and the flexibility to work weekdays, weekends and public holidays

Additional Information

In return we will offer you…

ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you.
Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays.
Learn Your Way - Support your career development with access to Accor’s industry leading training platforms.
An opportunity to be part of a fun and supportive team who love what they do!
 
 

Australia
Tasmania
Hobart Show on map Get directions