Operations Coordinator

Job Summary:

Responsibilities:

The Program Operations Coordinator will support administrative and business operations within a large corporate account. As a member of the larger operations team and reporting to the Program Operations Manager this person will work closely with several other program operations leaders to ensure systems and processes run smoothly and efficiently:

Support Program Managers in the operation and organization of key program services

Work with Program Managers to review and analyze current processes and identify areas for improvement

Contribute to the analysis of program metrics, data and financial tracking

Collaborate on creation of new offerings and services

Assist in hiring and onboarding of new team members

Facilitate processing of member requests

Provide customer support by assisting in responding to customer inquiries and resolving issues to maintain an exceptional experience for all members.

Welcome guests with a friendly smile in person and/or over the phone

Scheduling of services Instructor management

Payroll and administrative support

Utilize Mindbody Software to conduct membership management/financial transactions accurately and confidently

Assists with Performance Consultant duties when needed; including tours, creating client invoices in Mindbody, and client communications.

Duties may change; team members may be required to perform other duties as assigned.

Qualifications :

Bachelor’s degree

Minimum 1 year operations or program coordination experience

Minimum 1 year proven ability to provide high quality customer service

Energetic, friendly, and personable with a dynamic personality that inspires others.

Strong multitasking skills, goal-oriented, and self-directed.

Excellent interpersonal and communication skills, with the ability to connect and motivate others.

Strong organizational, documentation, and communication skills

Ability to work independently, or as a team, and proactively with minimum supervision

Confidence to critically assess, manage, and streamline systems and operations

Proficiency in Microsoft Office or the equivalent

Experience using MindBody Online business management software

Experience and/or subject matter expertise in group exercise or sports programming

Proven ability to build relationships

Ambition, diligence, and passion for improving the lives of others


Per pay transparency requirements, the compensation for this position ranges from $20.00/hour to $30.00/hour. Minimum rates may vary based on local wage laws. Pay is dependent on factors including site location, specialty, certifications and work experience as well as other business needs. Exos offers a comprehensive benefits package for all full time employees (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. Additionally, Exos offers a variety of part time benefits (subject to eligibility requirements).

WHO WE ARE

For nearly 30 years, Exos has been dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence-based methodology to programming designed to unlock the potential in everyone from corporate employees, to elite athletes, military operators, and beyond.

Simply put, we “get you ready” for the moments that matter — whether that’s striving to excel at work, or training for a major athletic event. How do we do it? Our employer solutions include fitness center management, on-site coaching and classes, and the Exos app, as well as immersive team-building experiences, executive coaching, and personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development.

We’ve never been the type to accept the status quo. We’re all about studying, learning, innovating, and making waves. And we feel that it’s our responsibility to help others because we know there’s a better way. That better way is Exos Readiness.

We are an equal opportunity employer

EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities

United States
New York Show on map Get directions