Operations Executive

Full job description
We are seeking a talented individual to join our Operations team at Marsh. This role will be based in Sydney office. This is a hybrid role that has a requirement of working at least three days a week in the office.

In this role, you will provide essential administrative and technical support, ensuring the accurate, efficient, and timely production of all policy and related documentation across the insurance life cycle. You will also handle inbound calls and deliver exceptional customer service regarding existing and new policy inquiries.

We will count on you to:

Handle customer inquiries via telephone (inbound and outbound) and email.
Maintain a basic understanding of relevant insurance legislation and promote good listening skills.
Provide customers with necessary information and support while managing call lengths effectively.
Update reports based on predefined templates to ensure accurate data entry.
Collaborate closely with the Team Leader and senior colleagues to ensure customer satisfaction.
Contribute to achieving Operations team Service Level Agreements (SLA), Key Performance Indicators (KPI), and business objectives.
What you need to have:

High School Certificate or equivalent.
Preferably, at least 1 year experience in a similar broking/operational role in an insurance-related field.
Excellent analytical and negotiation skills, coupled with exceptional written and verbal communication.
Proficiency in Microsoft Office Suite and the ability to learn new systems quickly.
What makes you stand out:

Strong communication skills (verbal and written).
Ability to work under pressure and meet deadlines through effective time management.
Motivated self-starter focused on achieving results, capable of working autonomously as well as being a team player.
Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
About MARSH:




Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, ****** orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

 

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