Operations Manager - Banking Operations, Business & Commercial Banking

Job Description

Job title: Operations Manager - Banking Operations, Business & Commercial Banking

Location: Birmingham

Salary : Starting from £59,850, depending on experience

Hours: Full time

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, in the office.

We’re seeking an inspirational leader who motivates, coaches and develops their team to work together to Help Britain prosper by providing an excellent customer experience and compliantly meeting their financial and service needs with fair outcomes, including for our vulnerable customers. Leads and embeds LBG priorities, adheres to regulatory requirements and sets an example by role modelling the Group Values, Behaviours and Code of Responsibility.

About this opportunity

The Banking Onboarding team forms a key part of Banking Operations within Business & Commercial Banking (BCB) - Chief Operating Office (COO). The team works closely with coverage and product teams providing critical day-to-day banking services to customers in Corporate & Institutional Banking (CIB), and Business & Commercial Banking (BCB).

As the Operations Manager - Onboarding, you’ll will lead a team of c.40 colleagues responsible for opening accounts and products for clients in the BCB and CIB businesses. You’ll have a relentless obsession with delivering the best client experience, be adept at leading through others, and work collaboratively with a range of stakeholders to deliver exceptional client outcomes.

People management and leading colleagues through change is another critically important aspect of the role, as is a growth mindset to challenge yourself and others to improve and develop skills for the future.

You’ll join a strong and cohesive leadership team of 4, all undertaking different roles but recognising the benefits of working closely together to deliver for clients, colleagues and stakeholders.

What you’ll be doing

Leading a team of c.40 colleagues responsible for e2e onboarding and implementation of commercial banking products
Responsibility for delivering a broad programme of change encompassing regulatory, digital and CI driven activity
Use data to understand and help shape your teams priorities
Assess and interpret client experience feedback and risk management MI to enhance the client journeys your teams are responsible for
Organisation and facilitation of operational management meetings, including creation of supporting documents/packs as appropriate (e.g. PowerPoint, Excel)
Extensive collaboration with other teams across CIB and BCB
Working closely with the platform teams to digitise our business, automate processes and introduce new tools and analytics
Why Lloyds Banking Group?

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.