Operations Technical Solutions Specialist - Apple Ads

Full job description
At Apple, we focus deeply on our customers’ experience. Apple Ads brings this same approach to advertising, helping people find exactly what they’re looking for and helping advertisers grow their businesses. Our technology powers ads and sponsorships across Apple Services, including the App Store, Apple News, and MLS Season Pass. Everything we do is designed for trust, connection, and impact: We respect user privacy, integrate advertising thoughtfully into the experience, and deliver value for advertisers of all sizes-from small app developers to big, global brands. Because when advertising is done right, it benefits everyone. Apple is a place where extraordinary people gravitate in order to do their best work. Together we craft products and experiences people once couldn’t have imagined - and now can’t imagine living without! If you’re excited by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job!

Description

Apple is looking for experienced Operations Technical Solutions Specialists for its Apple Ads Business Operations team. This is an an opportunity to be a part of a fast-paced team that is focused on establishing industry leading support and new innovation with Apple’s News and Search Ads platforms. We are in search of an experienced person who has a proven track record of managing complex integrations and troubleshooting technical issues that help solve systemic problems. This role is a balance of understanding our operational challenges, investigating and solving technical issues, helping scope improvements for future Apple Ads offerings, and working closely with Engineering and Product stakeholders to bring innovative ideas to life.

Minimum Qualifications
Strong demonstrable experience in a Technical Ad Operations/Customer Support Role, preferably within the online advertising industry.
Proven experience collaborating with customers, product, and engineering teams, with the talent to simplify complex technical concepts for non-technical audiences.
Experience in providing high-level customer satisfaction, resolving problems in a timely manner.
Proven ability to mentor internal partners on effective troubleshooting and resolution strategies.
Ability to resolve issues while handling competing priorities.
Must have demonstrable creative thinking and problem solving abilities.
Strong verbal, organisational and time management skills required.
Incredible attention to detail and ability to navigate ambiguity effectively.
Ability to work independently and with a team in a fast paced, rapidly-changing environment.

Preferred Qualifications
Excellent knowledge of the online advertising landscape.
Demonstrable knowledge of various ad serving platforms & MMPs (GAM, Adjust, AppsFlyer, etc).
Experience with leading and developing UAT test plans.
Experience with SQL, writing and troubleshooting queries.
Experience with data visualization software such as Tableau & ThoughtSpot.
Skilled in Excel and data-driven analysis.
Programming experience with languages such as Python & Javascript.
Experience with REST APIs, integration and troubleshooting.
Bachelor’s degree in a related field or equivalent is beneficial
Experience with a formal project management methods.
Experience writing and reviewing technical requirements documentation.