Job Description
Job Number:
ELMO-0000XXXXXX
Work type:
Full Time Permanent (F)
Location:
Melbourne (CBD)
Categories:
Claims
About Guild Insurance
Guild Insurance is Australia’s leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we’ve delivered exceptional products and services, driven by genuine care for our clients’ professional and financial wellbeing. With over 140 industry partnerships and 80,000 customers nationwide, we offer insurance our clients can truly depend on.
How we'll thrive together
We thrive together at Guild Group. Our people feel truly connected to our purpose and are motivated by it. With our eyes on the future, our people thrive on a challenge and learn from each other. Guild Group team members truly care about each other and our customers, and everyone contributes to make a real difference by supporting the people our communities rely on.
Your New Role
As a Pet Insurance Claims Specialist, you’ll be the reassuring voice our customers hear when they need us most. With empathy and professionalism, you’ll guide them through the claims process, ensuring clarity, compassion and confidence at every step.
You’ll:
Manage your own portfolio of pet insurance claims with a proactive, customer-first mindset
Apply sound judgement to assess claim complexity and determine the best course of action
Maintain a strong financial lens while upholding our claims guidelines and service standards
Support your team with training, mentoring and workload sharing when needed
Build collaborative relationships across internal teams to deliver seamless service
About You
You are purpose-driven, detail-oriented and thrive in a fast-paced, people-focused environment. You might be:
An experienced claims professional with a background in insurance claims handling
An insurance professional looking to deepen your claims expertise in a specialist role
Someone with strong customer service experience and exposure to claims processes, policy interpretation or case management, ready to step into a claims-focused position
You’re known for your:
Strong communication and relationship-building skills
Ability to juggle multiple priorities with care and precision
Financial awareness and proactive problem-solving
Team spirit and ability to work independently
What We Offer
Hybrid working: 2 days in-office, 3 days remote
Exclusive staff discounts with leading retailers
Employee Assistance Program with innovative wellbeing support
Health & wellbeing initiatives to help you thrive
Next Steps
If you’re looking for a role where your work truly matters – and where your growth is supported – start a conversation with us today.
After applying, you’ll receive an email acknowledgment. We’re committed to providing a personalised experience for all suitable applicants.
Please note: If you’re the preferred candidate, we’ll ask you to complete background checks including identity verification and police checks.
Advertised: 14 Apr 2026 AUS Eastern Standard Time
Applications close:
ELMO-0000XXXXXX
Work type:
Full Time Permanent (F)
Location:
Melbourne (CBD)
Categories:
Claims
About Guild Insurance
Guild Insurance is Australia’s leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we’ve delivered exceptional products and services, driven by genuine care for our clients’ professional and financial wellbeing. With over 140 industry partnerships and 80,000 customers nationwide, we offer insurance our clients can truly depend on.
How we'll thrive together
We thrive together at Guild Group. Our people feel truly connected to our purpose and are motivated by it. With our eyes on the future, our people thrive on a challenge and learn from each other. Guild Group team members truly care about each other and our customers, and everyone contributes to make a real difference by supporting the people our communities rely on.
Your New Role
As a Pet Insurance Claims Specialist, you’ll be the reassuring voice our customers hear when they need us most. With empathy and professionalism, you’ll guide them through the claims process, ensuring clarity, compassion and confidence at every step.
You’ll:
Manage your own portfolio of pet insurance claims with a proactive, customer-first mindset
Apply sound judgement to assess claim complexity and determine the best course of action
Maintain a strong financial lens while upholding our claims guidelines and service standards
Support your team with training, mentoring and workload sharing when needed
Build collaborative relationships across internal teams to deliver seamless service
About You
You are purpose-driven, detail-oriented and thrive in a fast-paced, people-focused environment. You might be:
An experienced claims professional with a background in insurance claims handling
An insurance professional looking to deepen your claims expertise in a specialist role
Someone with strong customer service experience and exposure to claims processes, policy interpretation or case management, ready to step into a claims-focused position
You’re known for your:
Strong communication and relationship-building skills
Ability to juggle multiple priorities with care and precision
Financial awareness and proactive problem-solving
Team spirit and ability to work independently
What We Offer
Hybrid working: 2 days in-office, 3 days remote
Exclusive staff discounts with leading retailers
Employee Assistance Program with innovative wellbeing support
Health & wellbeing initiatives to help you thrive
Next Steps
If you’re looking for a role where your work truly matters – and where your growth is supported – start a conversation with us today.
After applying, you’ll receive an email acknowledgment. We’re committed to providing a personalised experience for all suitable applicants.
Please note: If you’re the preferred candidate, we’ll ask you to complete background checks including identity verification and police checks.
Advertised: 14 Apr 2026 AUS Eastern Standard Time
Applications close:
💡 Quick Summary
Seeking a career-building opportunity? The Pet Insurance Claims Specialist position is now open for candidates interested in the Insurance sector. This role in Melbourne City Centre offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Insurance is a plus.
