Job Description
Full job description
Company Description
Work Your Way to Accor Aotearoa’s largest airport precinct, overseeing the leadership of Te Arikinui Pullman Auckland Airport , Novotel Auckland Airport and ibis Budget Auckland Airport. Together, these three hotels deliver world-class manaakitanga at the gateway to Auckland International Airport, creating the first and last impression of Aotearoa for travellers from around the world. Grounded in heartfelt care, cultural respect, and exceptional hospitality, the precinct plays a vital role in welcoming guests to New Zealand.
The Precinct General Manager is based at Te Arikinui Pullman Auckland Airport and holds strategic and operational accountability for Novotel Auckland Airport and ibis Budget Auckland Airport, while working in close partnership across the wider airport precinct to ensure a seamless, connected guest experience and strong brand alignment.
Te Arikinui Pullman Auckland Airport delivers an unparalleled five-star airport hotel experience with 311 generously appointed guestrooms. From its informal lobby hub to the panoramic rooftop bar and dining venue, Te Kaahu, guests are immersed in refined luxury and breathtaking sunset views stretching from the Manukau Harbour to the Auckland skyline. Inspired by the spirit of discovery and grounded in Maaori heritage, Te Kaahu celebrates the culture, landscapes, and stories of Aotearoa through an elevated dining journey.
Novotel Auckland Airport is a striking 263-room hotel located directly opposite the international terminal. At its heart is the vibrant Thirteen 50 Bar & Bistro, a lively hub welcoming travellers from across the globe and offering a contemporary dining experience that reflects the energy and diversity of the airport environment.
ibis Budget Auckland Airport is a convenient 198-room hotel located within the Auckland Airport Hub, at the centre of retail and dining outlets. Designed for smart, value-focused travel, it offers a welcoming, accessible stay for guests from all corners of the world.
Job Description
Provide visible, strategic leadership across Accor’s Auckland Airport precinct, based at Te Arikinui Pullman Auckland Airport and overseeing Novotel Auckland Airport and ibis Budget Auckland Airport.
Drive precinct-wide commercial and financial performance, leading revenue growth, profitability, cost control, and capital planning in a complex, high-volume 24/7 airport environment.
Champion operational excellence and brand integrity, ensuring consistent delivery of premium guest experiences aligned to each brand’s standards and positioning.
Build high-performing leadership teams and a strong Heartist culture, embedding engagement, wellbeing, succession planning, and leadership development across the precinct.
Lead with cultural awareness and authenticity, championing inclusive practices and ensuring Tikanga and Te Ao Māori are respectfully reflected in guest experience, people practices, and precinct initiatives.
Act as the senior representative for Accor, maintaining trusted relationships with owners, Auckland Airport, iwi, and key stakeholders, and serving as the primary escalation point.
Drive innovation and continuous improvement initiatives that enhance guest satisfaction, operational efficiency, and the precinct’s reputation within the tourism and hospitality community.
Qualifications
Proven General Manager or senior multi-hotel leadership experience, ideally within airport, large-scale, or mixed-brand environments.
Strong commercial acumen with experience leading complex operations and multiple stakeholders.
Demonstrated ability to lead large, diverse teams in fast-paced, high-volume settings.
Experience working closely with owners, boards, and external stakeholders, building trust and confidence.
A genuine appreciation of the cultural context of operating in Aotearoa New Zealand, with the ability to lead respectfully and inclusively.
Additional Information
Leading an amazing team across Premium, Midscale & Economy Brands
Competitive Salary package including bonus potential
Salary continuance insurance
Private Healthcare
Incredible Accor Heartist Benefits - discounted Food & Beverage & Accommodation Worldwide
Our commitment to Diversity & Inclusion:
‘’We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.’’
“Pioneering the Art of Responsible Hospitality, connecting cultures with Heartfelt care”
Company Description
Work Your Way to Accor Aotearoa’s largest airport precinct, overseeing the leadership of Te Arikinui Pullman Auckland Airport , Novotel Auckland Airport and ibis Budget Auckland Airport. Together, these three hotels deliver world-class manaakitanga at the gateway to Auckland International Airport, creating the first and last impression of Aotearoa for travellers from around the world. Grounded in heartfelt care, cultural respect, and exceptional hospitality, the precinct plays a vital role in welcoming guests to New Zealand.
The Precinct General Manager is based at Te Arikinui Pullman Auckland Airport and holds strategic and operational accountability for Novotel Auckland Airport and ibis Budget Auckland Airport, while working in close partnership across the wider airport precinct to ensure a seamless, connected guest experience and strong brand alignment.
Te Arikinui Pullman Auckland Airport delivers an unparalleled five-star airport hotel experience with 311 generously appointed guestrooms. From its informal lobby hub to the panoramic rooftop bar and dining venue, Te Kaahu, guests are immersed in refined luxury and breathtaking sunset views stretching from the Manukau Harbour to the Auckland skyline. Inspired by the spirit of discovery and grounded in Maaori heritage, Te Kaahu celebrates the culture, landscapes, and stories of Aotearoa through an elevated dining journey.
Novotel Auckland Airport is a striking 263-room hotel located directly opposite the international terminal. At its heart is the vibrant Thirteen 50 Bar & Bistro, a lively hub welcoming travellers from across the globe and offering a contemporary dining experience that reflects the energy and diversity of the airport environment.
ibis Budget Auckland Airport is a convenient 198-room hotel located within the Auckland Airport Hub, at the centre of retail and dining outlets. Designed for smart, value-focused travel, it offers a welcoming, accessible stay for guests from all corners of the world.
Job Description
Provide visible, strategic leadership across Accor’s Auckland Airport precinct, based at Te Arikinui Pullman Auckland Airport and overseeing Novotel Auckland Airport and ibis Budget Auckland Airport.
Drive precinct-wide commercial and financial performance, leading revenue growth, profitability, cost control, and capital planning in a complex, high-volume 24/7 airport environment.
Champion operational excellence and brand integrity, ensuring consistent delivery of premium guest experiences aligned to each brand’s standards and positioning.
Build high-performing leadership teams and a strong Heartist culture, embedding engagement, wellbeing, succession planning, and leadership development across the precinct.
Lead with cultural awareness and authenticity, championing inclusive practices and ensuring Tikanga and Te Ao Māori are respectfully reflected in guest experience, people practices, and precinct initiatives.
Act as the senior representative for Accor, maintaining trusted relationships with owners, Auckland Airport, iwi, and key stakeholders, and serving as the primary escalation point.
Drive innovation and continuous improvement initiatives that enhance guest satisfaction, operational efficiency, and the precinct’s reputation within the tourism and hospitality community.
Qualifications
Proven General Manager or senior multi-hotel leadership experience, ideally within airport, large-scale, or mixed-brand environments.
Strong commercial acumen with experience leading complex operations and multiple stakeholders.
Demonstrated ability to lead large, diverse teams in fast-paced, high-volume settings.
Experience working closely with owners, boards, and external stakeholders, building trust and confidence.
A genuine appreciation of the cultural context of operating in Aotearoa New Zealand, with the ability to lead respectfully and inclusively.
Additional Information
Leading an amazing team across Premium, Midscale & Economy Brands
Competitive Salary package including bonus potential
Salary continuance insurance
Private Healthcare
Incredible Accor Heartist Benefits - discounted Food & Beverage & Accommodation Worldwide
Our commitment to Diversity & Inclusion:
‘’We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.’’
“Pioneering the Art of Responsible Hospitality, connecting cultures with Heartfelt care”
💡 Quick Summary
Seeking a career-building opportunity? The Precinct General Manager - Auckland Airport position is now open for candidates interested in the Retail & Wholesale sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Retail & Wholesale is a plus.